Sales Service Representative (Vietnamese/English Speaking)

11 hours, 25 minutes ago
Full-time
Mid Level
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Handle inbound calls from prospective clients interested in debt settlement, debt consolidation, and financial relief solutions.
  • Assess prospects’ financial needs, explain available services, answer questions, and recommend appropriate next steps.
  • Conduct outbound follow-up with new, existing, and hesitant leads to support conversion.
  • Build trust through consultative conversations, active listening, empathy, and professional objection handling.
  • Maintain accurate CRM records covering calls, lead status, notes, follow-ups, and sales progress.
  • Collaborate with sales and customer service teams to coordinate follow-ups and improve client experience.
  • Meet sales, service, response-time, follow-up, call-quality, and CRM accuracy targets.
  • Guide clients through a professional and supportive experience from initial inquiry to the next step.
  • Complete a required introductory video as part of the application process.

Requirements

  • Fluency in spoken and written Vietnamese and English.
  • Previous experience in sales, inside sales, customer service, call centers, or other client-facing roles.
  • Strong phone communication, active listening, relationship-building, and objection-handling skills.
  • Ability to conduct both inbound and outbound calls and explain complex information clearly.
  • Experience using CRM or customer management software.
  • Strong organization, time management, attention to detail, and follow-through.
  • Ability to work independently in a remote environment during U.S. business hours while based in Vietnam.
  • Reliable internet connection and professional remote work setup.
  • Experience in debt settlement, debt consolidation, consumer finance, lending, financial services, consultative sales, lead conversion, high-volume call centers, or U.S./Canadian customer service is preferred.
  • Ability to discuss sensitive financial situations with discretion, empathy, and professionalism.

Benefits

  • Competitive base salary with performance-based incentives.
  • Fully remote work opportunity from Vietnam.
  • Comprehensive onboarding and ongoing training.
  • Supportive, collaborative team environment.
  • Opportunities to develop sales and financial services experience.
  • Career growth and advancement opportunities.
  • Meaningful client-facing work supporting individuals with financial challenges.

Interested in this position?

Apply directly on the company website

Apply Now

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