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Outbound Performance & Client Success Lead

11 hours, 20 minutes ago
Mexico, Brazil, Jamaica, Colombia, Costa Rica
Full-time
Lead
Business Development
Customer and Technical Support
CRM
Apply Now
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023
View All Jobs 521

Description

  • Serve as the primary point of contact for 20–30 active client accounts.
  • Lead performance-focused client calls and account reviews.
  • Monitor account health and proactively identify churn risks.
  • Ensure cold email campaigns are properly configured before launch, including domains, inbox setup, targeting, and sequencing.
  • Track inbox placement, reply rates, sender reputation, and deliverability health.
  • Diagnose underperforming campaigns and identify root causes.
  • Improve targeting, personalization, messaging, and conversion performance.
  • Optimize cold email copy when reply or booking rates decline.
  • Run structured tests to improve replies, booked meetings, and pipeline generation.
  • Maintain organized tracking for client health, SLAs, campaign performance, and retention.
  • Build internal documentation, playbooks, and operational workflows.
  • Collaborate with the founder, outreach team, and technical teams to solve delivery or performance issues.

Requirements

  • Experience managing accounts inside cold email agencies, outbound lead generation agencies, or outbound-focused startups.
  • Strong understanding of deliverability, inbox placement, sender reputation, and outbound infrastructure.
  • Hands-on experience improving underperforming outbound campaigns.
  • Ability to write and optimize cold email copy.
  • Experience using outbound tools, automation platforms, CRMs, and reporting dashboards.
  • Practical use of AI tools to improve outbound operations and workflows.
  • Strong analytical and troubleshooting abilities.
  • Clear and professional English communication skills.
  • Availability during U.S. time zone overlap.
  • Experience managing 20+ client accounts simultaneously is preferred.
  • Startup or high-growth agency experience is preferred.
  • Experience creating playbooks, SOPs, or operational systems is preferred.
  • Familiarity with deliverability monitoring tools is preferred.
  • Experience supporting revenue-focused outbound programs is preferred.

Benefits

  • Full-time remote position.
  • Required U.S. time zone overlap.
  • High ownership and direct impact on client outcomes.
  • Opportunity to shape systems and delivery processes in a scaling startup.
  • Work closely with founders and leadership.
  • Remote flexibility with long-term growth potential.

Interested in this position?

Apply directly on the company website

Apply Now

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