Customer Success Manager

11 hours, 45 minutes ago
Full-time
Junior
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Serve as the primary point of contact for an assigned portfolio of existing customer accounts.
  • Build and maintain long-term customer relationships through regular communication and proactive check-ins.
  • Use phone, email, and virtual meetings to address customer needs and prevent issues before they escalate.
  • Identify retention risks and escalate concerns when needed.
  • Engage customers in consultative conversations to understand their business needs and future plans.
  • Identify upselling and cross-selling opportunities and document qualified leads for Sales follow-up.
  • Collaborate with Sales to support smooth account expansion and a positive customer experience.
  • Act as the voice of the customer by sharing feedback with internal teams.
  • Coordinate with Sales, Engineering, Operations, and Support to resolve customer issues.
  • Maintain accurate CRM records, account notes, activity logs, and account health updates.

Requirements

  • 2+ years of experience in Customer Success, Account Management, Client Services, Relationship Management, or a similar customer-facing role.
  • Experience managing relationships with B2B customers.
  • Excellent verbal and written English communication skills.
  • Comfortable making proactive outbound calls to existing customers.
  • Strong consultative communication and relationship-building skills.
  • Experience using CRM platforms such as Salesforce, HubSpot, or similar.
  • Highly organized with strong attention to detail.
  • Ability to work independently while collaborating across multiple teams.
  • Experience in telecommunications, wireless, internet services, managed services, or technology industries (nice to have).
  • Experience supporting geographically distributed customer accounts (nice to have).
  • Understanding of B2B technology or connectivity solutions (nice to have).
  • Previous experience working with U.S.-based customers (nice to have).

Benefits

  • Full-time remote position.
  • Working hours aligned to U.S. business hours.
  • Self-recorded Spark Hire intro video application process with no repeated screening calls.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Pooled Customer Success Manager, SMB

Muck Rack 51-250 Internet Software & Services

Muck Rack is hiring a Pooled Customer Success Manager to support SMB customers through shared, task-driven lifecycle work that drives adoption, retention, satisfaction, and renewals in a fully distributed SaaS environment.

Agile Salesforce
11 hours ago

Customer Success Manager, NAM

Veracross 51-250 Internet Software & Services

Veracross is hiring an entry-level Level I Customer Success Manager to support North American K-12 school customers with adoption, retention, and account growth across its SaaS school information system platform.

CRM
11 hours, 15 minutes ago

Customer Success Manager (Australia)

peopleworth 1-10 Human Resources Services

peopleworth is hiring a Customer Success Manager / Student Success Manager to support learners throughout a digital education program, from onboarding to completion, with the goal of driving engagement, progress, and successful outcomes.

11 hours, 30 minutes ago

Customer Success Manager Senior

Orquest 11-50 Food Products

Orquest is hiring a Customer Success Manager to oversee client relationships in its AI and machine learning-powered retail software business, driving adoption, customer value, and renewals.

CRM HubSpot Machine Learning Power BI
11 hours, 30 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers