Customer Success Manager Senior

10 hours, 43 minutes ago
Full-time
Senior
Customer and Technical Support
Orquest

Orquest

Orquest is a Workforce Management Scheduling Software powered by AI for retail and QSR industries, optimizing staff planning to increase sales and improve customer service.

Food Products
11-50
Founded 2016

Description

  • Own a portfolio of clients and be accountable for their health, adoption, and value delivery.
  • Protect and grow revenue by delivering data-driven insights and improvement recommendations to customers.
  • Run structured value sessions that review KPI progress, identify opportunities, and recommend actions.
  • Monitor product usage, actions, progress, and customer health proactively to prevent issues.
  • Lead Strategic Business Reviews aligned with customer objectives and manage renewal and upsell conversations.
  • Coordinate with Sales, Product, Enablement, Implementation, and Support to resolve issues and share customer feedback.
  • Keep CRM systems and customer records accurate and up to date.
  • Tailor the customer experience to each client’s business needs using product and business understanding.

Requirements

  • 4+ years of experience as a Customer Success Manager, Account Manager, or similar role in a B2B SaaS environment.
  • Experience in Retail or Workforce Management is a strong plus.
  • Proven track record of driving software adoption, customer retention, and account growth.
  • Strong analytical skills with the ability to build reports and translate data into decisions.
  • Experience using Excel and Power BI.
  • Excellent communication and storytelling skills for influencing both operational managers and C-level executives.
  • Empathy-driven problem-solving skills for handling complex customer situations.
  • Ability to manage multiple clients simultaneously and prioritize in a fast-paced environment.
  • Experience with CRM tools such as HubSpot and Vitally.
  • Advanced English and Spanish proficiency at C1 level; French is a very strong plus.

Benefits

  • Comprehensive medical insurance.
  • Access to OpenUp for mental well-being support.
  • Cobee flexible compensation for meals, transport, and other expenses.
  • Language classes.
  • Flexible work model.
  • A key role in a fast-growing international SaaS company.
  • A diverse, global team and collaborative culture.
  • Real ownership and autonomy to drive impact.

Interested in this position?

Apply directly on the company website

Apply Now

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