Customer Success Manager

3 hours, 46 minutes ago
Full-time
Junior
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Serve as the primary point of contact for an assigned portfolio of existing customer accounts.
  • Build long-term customer relationships through regular communication and proactive check-ins by phone, email, and virtual meetings.
  • Monitor customer satisfaction, address concerns early, and identify retention risks.
  • Lead consultative conversations to understand customer needs, business goals, and future plans.
  • Identify upselling and cross-selling opportunities and hand qualified opportunities to the Sales team.
  • Partner with Sales to support a smooth customer expansion process and handoff.
  • Act as the voice of the customer by sharing feedback with internal teams.
  • Collaborate with Sales, Engineering, Operations, and Support to resolve customer issues.
  • Support onboarding follow-ups and maintain ongoing customer engagement.
  • Maintain accurate CRM records, account notes, activity logs, and customer interaction documentation.

Requirements

  • 2+ years of experience in Customer Success, Account Management, Client Services, Relationship Management, or a similar customer-facing role.
  • Experience managing relationships with B2B customers.
  • Excellent verbal and written English communication skills.
  • Comfortable making proactive outbound calls to existing customers.
  • Strong consultative communication and relationship-building skills.
  • Experience using CRM platforms such as Salesforce, HubSpot, or similar.
  • Highly organized with strong attention to detail.
  • Ability to work independently while collaborating across multiple teams.
  • Experience in telecommunications, wireless, internet services, managed services, or technology industries (nice to have).
  • Experience supporting geographically distributed customer accounts (nice to have).
  • Understanding of B2B technology or connectivity solutions (nice to have).
  • Previous experience working with U.S.-based customers (nice to have).

Benefits

  • Full-time, remote position.
  • Working hours aligned to U.S. business hours.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Manager

impact.com 1K-5K Internet Software & Services

impact.com is hiring a Customer Success Manager to support top clients using its commerce partnership marketing platform and help strengthen marketing campaigns across the digital ecosystem.

Affiliate Marketing Digital Marketing
3 hours, 1 minute ago

Associate Customer Success Manager

impact.com 1K-5K Internet Software & Services

Customer Success Manager at impact.com, responsible for supporting commerce partnership marketing clients by managing platform adoption, communications, escalations, and renewal opportunities.

Digital Marketing JIRA Salesforce
3 hours, 16 minutes ago

Senior Digital Customer Success Program Manager

SpyCloud 51-250 Internet Software & Services

SpyCloud is hiring a Senior Digital Customer Success Program Manager to build and run a digital-first customer success motion for its digital customer segment while also managing a portfolio of accounts to drive renewals, adoption, and growth.

Cybersecurity HubSpot Salesforce
3 hours, 46 minutes ago

Member Services Account Manager - U.S. Based Remote Opportunity

Common App 51-250 Education Services

Common App is hiring a Member Services Account Manager to support member colleges and universities through implementation, renewal, and expansion in a mission-driven higher education admissions environment.

Salesforce
4 hours, 1 minute ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers