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Member Services Account Manager - U.S. Based Remote Opportunity

4 hours, 48 minutes ago
United States
Full-time
Junior
Account Manager
Customer and Technical Support
Salesforce
Apply Now
Common App

Common App

Common App is a nonprofit organization that provides a streamlined platform for college applications, supporting students, families, and guidance counselors in navigating the college admission process while promoting access, equity, and integrity in ed...

Education Services
51-250
Founded 1975
View All Jobs 5

Description

  • Build and maintain relationships with member institutions to understand priorities and deliver solutions.
  • Guide members through implementation, renewal, and expansion of products, programs, and services.
  • Monitor account health and develop member management plans to support retention and adoption.
  • Drive new program and product adoption by applying best practices and targeted account strategies.
  • Provide technical support to members as needed.
  • Use account knowledge to educate internal teams and member institutions on organizational structure, products, and processes.
  • Collaborate closely with teammates while also working independently to manage assigned accounts.
  • Communicate with members through phone, email, and in person to build rapport and address questions.

Requirements

  • Must live in the United States.
  • Willing to travel twice annually for the Common App Retreat.
  • Bachelor’s degree or higher from a four-year college or university, or equivalent education and experience.
  • 2-4 years of customer or member service experience.
  • Experience in admissions or enrollment management at community colleges, regional public systems, or similar institutions that admit the majority of their applicants.
  • Exceptional verbal and written communication, presentation, and active listening skills.
  • Strong organizational skills, attention to detail, and ability to manage multiple accounts and priorities.
  • Ability to quickly learn new technology and explain technical concepts to different audiences.
  • Highly collaborative with the ability to work both as part of a team and independently.
  • Working knowledge of Google Suite.
  • Preferred: knowledge of Common App software and organization.
  • Preferred: ability to present information and respond to questions from senior management, staff, and member colleges and universities in a concise, positive manner.
  • Preferred: analytical ability.
  • Preferred: experience with Salesforce and Acuity Scheduling.
  • Preferred: project or account management experience.

Benefits

  • Competitive salary range of $59,000-$65,520.
  • Virtual-first work environment.
  • Paid time off, sick leave, seven company-wide holidays, and nine floating holidays.
  • Monthly mental health day.
  • Remote work support including laptop choice, external equipment allowance, office setup stipend, monthly remote work stipend, and monthly mobile stipend.
  • 401(k)-style 403(b) retirement plan with 5% company contribution and 5% match.
  • Health, vision, and dental insurance, with coverage beginning on the date of hire.
  • Professional development budget and growth opportunities within the company.

Interested in this position?

Apply directly on the company website

Apply Now

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