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Customer Success Manager

3 hours ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Affiliate Marketing Digital Marketing
Apply Now
impact.com

impact.com

impact.com is the world's leading partnership automation platform that enables businesses to discover, manage, protect, and optimize all types of partnerships. Their platform automates partnership management at scale, driving efficient revenue growth t...

Internet Software & Services
1K-5K
Founded 2008
$361M raised
View All Jobs 5

Description

  • Deliver world-class support to top clients.
  • Maintain a balanced proactive and reactive relationship with assigned accounts.
  • Monitor accounts regularly and conduct check-ins to support account health.
  • Build and maintain strong client relationships.
  • Provide training and product support to customers.
  • Delegate or escalate technical issues and feature requests appropriately.
  • Use the software suite to help clients build stronger and more successful marketing campaigns.

Requirements

  • 3+ years of experience in affiliate marketing.
  • Bachelor's degree or equivalent experience; business, marketing, or a related field is a plus.
  • Consistent track record of providing stellar customer support.
  • Strong understanding of the digital marketing ecosystem, with affiliate and partnerships experience preferred.
  • Experience working collaboratively across teams.
  • Ability to take initiative and remain flexible.
  • Detail-oriented with strong prioritization skills.
  • Critical thinking and inventive problem-solving ability.
  • Professional communication skills.
  • Strong conflict resolution and time management skills.

Benefits

  • $80,000-$95,000 annual salary.
  • Variable commission plan of $20,000-$23,750.
  • Restricted Stock Unit (RSU) award.
  • Medical, dental, and vision insurance.
  • Responsible PTO and a flexible working environment.
  • Mental health and wellness support, including up to 12 fully covered therapy/coaching sessions per year.
  • Monthly gym reimbursement and wellness support.
  • 401(k), flexible spending accounts, and a technology stipend with monthly internet allowance.
  • Free Coursera subscription and PXA courses for professional development.
  • Generous parental leave: 26 weeks fully paid for primary caregivers and 13 weeks fully paid for secondary caregivers.
  • Office-only catered lunch every Thursday, plus a healthy snack bar and coffee.

Interested in this position?

Apply directly on the company website

Apply Now

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