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Customer Success Manager, Defense

2 weeks, 1 day ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Path Robotics

Path Robotics

Path Robotics creates truly autonomous robots for manufacturing, eliminating the need for skilled welders or robot programmers and allowing humans to focus on creativity.

Automotive
51-250
Founded 2014
$71M raised
View All Jobs 36

Description

  • Serve as the primary point of contact for multiple customers across North America.
  • Own the customer relationship after contract signature, including ongoing support and coordination with the internal deployments team.
  • Act as the voice of the customer internally across product, engineering, and sales teams.
  • Coordinate regular customer touchpoints to align production planning with the capabilities of the robotic systems.
  • Own customer utilization and long-term success across all assigned accounts.
  • Support seamless implementation of Path Robotics products for defense-industry customers.
  • Help lay the foundation for future account expansion and growth.

Requirements

  • Experience supporting customers in the defense industry, including regulated environments, government stakeholders, or defense contractors.
  • Willingness to travel up to 30% to customer sites.
  • Ability to communicate technical concepts to non-technical audiences.
  • Ability to negotiate with internal and external stakeholders at the executive level.
  • Customer-focused mindset with an emphasis on delivering measurable value.
  • Interest in growing a book of business using modern monetization and expansion strategies.
  • Detail-oriented and able to work effectively in a fast-paced, evolving environment.
  • Motivation to make an immediate impact at a venture-backed startup.
  • Collaborative approach and comfort working closely with cross-functional teams.
  • Ability to comply with U.S. government contracting requirements, including FAR and DFARS where applicable, export control regulations such as ITAR/EAR, and CUI handling standards; U.S. Person status may be required.
  • Employment may be contingent upon successful completion of a background check consistent with applicable requirements.

Benefits

  • Daily free lunch.
  • Flexible PTO.
  • Comprehensive medical, dental, and vision coverage.
  • 6 weeks of fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total).
  • 401(k) retirement plan through Empower.
  • Generous employee referral bonuses.

Interested in this position?

Apply directly on the company website

Apply Now

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