Senior Customer Success Manager APAC

1 month, 2 weeks ago
Full-time
Senior
Customer and Technical Support
Traackr

Traackr

Traackr is the leading data-driven influencer marketing software that empowers marketers to find influencers, manage campaigns, and access insightful reporting. Our platform supports influencer marketing strategies, streamlines campaigns, and scales gl...

Internet Software & Services
51-250
Founded 2009
$13M raised

Description

  • Establish tailored onboarding and training plans for new enterprise clients in APAC.
  • Provide coaching and use case analysis to support client adoption and success.
  • Determine critical success measures for clients’ influencer programs using quantitative and qualitative metrics.
  • Identify program gaps and connect Traackr’s capabilities to clients’ strategic goals.
  • Monitor client adoption and usage across the APAC region.
  • Partner with Client Partners and other Customer Success Managers on strategic account management efforts.
  • Identify and escalate signs of account risk and opportunities for account growth.
  • Run workshops, presentations, and senior-level client discussions about goals, work programs, and results.

Requirements

  • 7+ years of experience as a Customer Success Manager working with global enterprise clients.
  • Experience with SaaS technology, preferably in marketing or communication ecosystems or supporting a marketing technology product.
  • Experience in beauty or influencer marketing.
  • Demonstrated public speaking and presentation skills.
  • Experience facilitating dynamic workshops with content presentation and engaging exercises for small and large groups.
  • Excellent written and verbal communication skills across multiple geographies.
  • Ability to communicate effectively with clients at all levels within an organization.
  • Consultative client experience with comfort running workshops, delivering presentations, and leading senior discussions.
  • Bachelor’s degree or higher.
  • Fluent English; another APAC language is a plus.

Benefits

  • Competitive salary.
  • Remote work options with hybrid flexibility and a home office setup stipend.
  • Coworking office subscription for collaborative spaces.
  • Health, dental, and life insurance coverage.
  • Open vacation policy and flexible holiday schedule.
  • Paid parental leave.
  • Career development with internal and external training opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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