Senior Customer Success Manager APAC

3 weeks, 4 days ago
Full-time
Senior
Customer and Technical Support
Traackr

Traackr

Traackr is the leading data-driven influencer marketing software that empowers marketers to find influencers, manage campaigns, and access insightful reporting. Our platform supports influencer marketing strategies, streamlines campaigns, and scales gl...

Internet Software & Services
51-250
Founded 2009
$13M raised

Description

  • Establish tailored onboarding and training plans for new enterprise clients in APAC.
  • Provide coaching and use case analysis to support client adoption and success.
  • Determine critical success measures for clients’ influencer programs using quantitative and qualitative metrics.
  • Identify program gaps and connect Traackr’s capabilities to clients’ strategic goals.
  • Monitor client adoption and usage across the APAC region.
  • Partner with Client Partners and other Customer Success Managers on strategic account management efforts.
  • Identify and escalate signs of account risk and opportunities for account growth.
  • Run workshops, presentations, and senior-level client discussions about goals, work programs, and results.

Requirements

  • 7+ years of experience as a Customer Success Manager working with global enterprise clients.
  • Experience with SaaS technology, preferably in marketing or communication ecosystems or supporting a marketing technology product.
  • Experience in beauty or influencer marketing.
  • Demonstrated public speaking and presentation skills.
  • Experience facilitating dynamic workshops with content presentation and engaging exercises for small and large groups.
  • Excellent written and verbal communication skills across multiple geographies.
  • Ability to communicate effectively with clients at all levels within an organization.
  • Consultative client experience with comfort running workshops, delivering presentations, and leading senior discussions.
  • Bachelor’s degree or higher.
  • Fluent English; another APAC language is a plus.

Benefits

  • Competitive salary.
  • Remote work options with hybrid flexibility and a home office setup stipend.
  • Coworking office subscription for collaborative spaces.
  • Health, dental, and life insurance coverage.
  • Open vacation policy and flexible holiday schedule.
  • Paid parental leave.
  • Career development with internal and external training opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Customer Success Manager

Nice Côte d'Azur Hotels, Restaurants & Leisure

NiCE Cognigy is hiring a Customer Success Manager to guide enterprise customers through product implementation, adoption, and expansion while driving measurable business outcomes.

6 hours, 16 minutes ago

Call Centre & Contact Centre Professionals

Hire Resolve US Internet Software & Services

Hire Resolve is recruiting experienced call centre professionals for multiple mid-to-senior contact centre roles focused on operations, customer experience, performance management, and leadership growth in Saudi Arabia.

Salesforce
6 hours, 31 minutes ago

Director, Customer Success EMEA

Veeam Software 1K-5K Internet Software & Services

Veeam is seeking a Director of Customer Success, EMEA to lead regional customer success execution, strengthen customer outcomes, and support growth across its global data resilience platform.

Kubernetes
7 hours, 1 minute ago

Renewals Representative

New Relic 1K-5K Internet Software & Services

New Relic is hiring a Renewal Representative to manage customer subscription renewals and expansion across an assigned book of business in support of customer retention and revenue growth.

7 hours, 1 minute ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers