RemoteLeaf Logo
Log in Sign up

Lead, Account Support

2 weeks, 3 days ago
United States
Full-time
Lead
Customer Success Manager
Project and Program Management
CRM
Apply Now
SmithRx

SmithRx

SmithRx revolutionizes pharmacy benefits with transparent technology, connecting stakeholders for efficient drug delivery and cost savings.

Pharmaceuticals
1K-5K
Founded 2016
$38M raised
View All Jobs 38

Description

  • Manage the analyst team’s key performance indicators and overall performance.
  • Mentor, train, and support analysts in the customer success function.
  • Build trusting relationships with cross-functional leadership and internal partners.
  • Maintain a strong understanding of customers’ business challenges and operational needs.
  • Assist with cross-functional project management to resolve escalated client issues.
  • Identify product and process gaps through business impact assessments and client feedback.
  • Support client escalations and service recovery efforts.
  • Lead client-facing reporting responsibilities for the Account Analyst team.
  • Assist with candidate review and hiring processes.
  • Monitor team capacity and bandwidth to maintain effective account coverage.

Requirements

  • Bachelor’s degree or equivalent work experience required.
  • 5+ years of working knowledge of healthcare benefits, pharmacy benefits, or commercial health insurance required.
  • 2+ years of people management experience, or informal leadership experience in process improvements, quality initiatives, efficiency, or project management.
  • Strong communication and interpersonal skills with the ability to navigate and mediate conflict.
  • Ability to work independently and as part of a cross-functional team.
  • Self-driven, results-oriented work ethic with the ability to take initiative with little to no direction.
  • Transparent, honest, and professional communication style.
  • Empathic, consultative approach with the ability to see other perspectives.
  • Positive, forward-thinking attitude and a strong focus on customer experience and satisfaction.
  • Preferred: Desire for career growth in leadership roles and openness to feedback and coaching.

Benefits

  • Highly competitive medical, pharmacy, dental, vision, life, and AD&D insurance.
  • Flexible Spending Benefits.
  • 401(k) retirement savings program.
  • Short-term and long-term disability coverage.
  • Discretionary paid time off and paid company holidays.
  • Wellness benefits and an Employee Assistance Program (EAP).
  • Commuter benefits and paid parental leave.
  • Professional development and training opportunities.
  • Well-stocked kitchen in office locations.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Pavago

Success Manager

Pavago IT Services

Success Manager at a remote startup, responsible for owning post-sale client delivery, campaign results, and retention as the company scales.

Mexico Colombia Brazil Full-time Senior Customer Success Manager
Copywriting
39 minutes ago
Pareto Publishing

Campaign Delivery Manager (Email Marketing & Client Success)

Pareto Publishing 1-10 marketing & advertising

Pareto Publishing is hiring a Campaign Delivery Manager to own post-sale client relationships and oversee the smooth launch, delivery, and renewal of performance-driven email marketing campaigns for financial and investment brands.

United States Full-time Mid Level Account Manager Customer Success Manager
CRM Email Marketing
1 hour, 18 minutes ago
QbDVision

Customer Success Manager

QbDVision 11-50 Biotechnology

QbDVision is hiring a Customer Success Manager to support life sciences customers in the CMC space by strengthening stakeholder relationships, driving adoption, and helping customers realize business value from the company’s digital solutions.

United States Ireland Full-time Mid Level Customer Success Manager
1 hour, 27 minutes ago
Nice Côte d'Azur

Director, Program Management, CX

Nice Côte d'Azur Hotels, Restaurants & Leisure

NiCE is hiring an Americas Director, Program Management to own major account service delivery and project management oversight while partnering with sales to expand customer relationships and revenue.

United States Full-time Executive Customer Success Manager Program Manager
Cisco
1 hour, 54 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers