RemoteLeaf Logo
Log in Sign up

Lead, Account Support

1 month, 1 week ago
United States
Full-time
Lead
Customer Success Manager
Project and Program Management
CRM
Apply Now
SmithRx

SmithRx

SmithRx revolutionizes pharmacy benefits with transparent technology, connecting stakeholders for efficient drug delivery and cost savings.

Pharmaceuticals
1K-5K
Founded 2016
$38M raised
View All Jobs 30

Description

  • Manage the analyst team’s key performance indicators and overall performance.
  • Mentor, train, and support analysts in the customer success function.
  • Build trusting relationships with cross-functional leadership and internal partners.
  • Maintain a strong understanding of customers’ business challenges and operational needs.
  • Assist with cross-functional project management to resolve escalated client issues.
  • Identify product and process gaps through business impact assessments and client feedback.
  • Support client escalations and service recovery efforts.
  • Lead client-facing reporting responsibilities for the Account Analyst team.
  • Assist with candidate review and hiring processes.
  • Monitor team capacity and bandwidth to maintain effective account coverage.

Requirements

  • Bachelor’s degree or equivalent work experience required.
  • 5+ years of working knowledge of healthcare benefits, pharmacy benefits, or commercial health insurance required.
  • 2+ years of people management experience, or informal leadership experience in process improvements, quality initiatives, efficiency, or project management.
  • Strong communication and interpersonal skills with the ability to navigate and mediate conflict.
  • Ability to work independently and as part of a cross-functional team.
  • Self-driven, results-oriented work ethic with the ability to take initiative with little to no direction.
  • Transparent, honest, and professional communication style.
  • Empathic, consultative approach with the ability to see other perspectives.
  • Positive, forward-thinking attitude and a strong focus on customer experience and satisfaction.
  • Preferred: Desire for career growth in leadership roles and openness to feedback and coaching.

Benefits

  • Highly competitive medical, pharmacy, dental, vision, life, and AD&D insurance.
  • Flexible Spending Benefits.
  • 401(k) retirement savings program.
  • Short-term and long-term disability coverage.
  • Discretionary paid time off and paid company holidays.
  • Wellness benefits and an Employee Assistance Program (EAP).
  • Commuter benefits and paid parental leave.
  • Professional development and training opportunities.
  • Well-stocked kitchen in office locations.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Inspira Education

Senior Enrollment Manager

Inspira Education 11-50 Diversified Consumer Services

Inspira Education Group is hiring a Senior Enrollment Manager to drive inbound enrollment sales for its education brands while helping families navigate the admissions and program selection process.

United States Full-time Senior Customer Success Manager Sales
$180k-$200k
14 hours, 27 minutes ago
StackAdapt

Client Success Manager (PST / MST)

StackAdapt 1K-5K Media

StackAdapt is hiring a remote Client Success Manager to support self-serve advertisers across the StackAdapt platform, resolve client issues, and help improve products and processes.

United States Canada Full-time Junior Customer Success Manager
Google Analytics Google Tag Manager HubSpot Shopify WordPress
14 hours, 27 minutes ago
Addepar

Sr. Client Success Manager - Enterprise

Addepar 251-1K Capital Markets

Addepar is hiring a Client Success Manager for its Enterprise team to manage complex financial-services clients, drive post-sales adoption and retention, and expand revenue through strategic account oversight and client partnership.

United Kingdom Senior Customer Success Manager
14 hours, 27 minutes ago
Pacvue

Senior Customer Success Manager II, Omni Commerce

Pacvue 11-50 Media

Pacvue is hiring a Senior Customer Success Manager II, Omni Commerce to own enterprise customer relationships and shape the company’s Walmart- and Target-focused commerce offering across retail operations, product feedback, and strategic client outcomes.

United States Full-time Senior Customer Success Manager
$110k-$130k
E-commerce
14 hours, 42 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers