Senior Strategic Customer Success Manager

3 weeks, 1 day ago
Full-time
Senior
Customer and Technical Support
Calendly

Calendly

Calendly offers a modern scheduling platform that simplifies the process of finding meeting times, allowing users to eliminate the hassle of back-and-forth communication and enhance productivity through automated scheduling features.

Internet Software & Services
251-1K
Founded 2013
$351M raised

Description

  • Manage a portfolio of Calendly’s largest accounts, including customers with $40k+ ARR.
  • Develop strategic account plans that support adoption, retention, and long-term growth.
  • Navigate complex customer environments to identify expansion opportunities across business units and stakeholders.
  • Proactively identify and mitigate customer risk while delivering a white-glove experience.
  • Build executive relationships and long-term roadmaps that demonstrate measurable ROI.
  • Align Calendly’s product and advanced configurations with customer business objectives.
  • Collaborate cross-functionally with Sales, Product, and Support to elevate the customer voice.
  • Contribute to customer success operations through process improvements, playbooks, and CS-wide initiatives.
  • Represent Customer Success in internal and external forums with clear communication and strategic thinking.

Requirements

  • 5+ years of experience in Customer Success, Account Management, or Sales within a SaaS/PLG environment.
  • Proven success owning and growing complex enterprise accounts with multi-team and multi-product usage.
  • Experience analyzing customer data to identify trends and drive proactive strategic outcomes.
  • Hands-on experience with Salesforce, Gainsight, and other customer success systems.
  • Ability to work autonomously, influence cross-functional decisions, and help mature team processes.
  • Strong communication skills and business acumen, with the ability to balance customer satisfaction and company goals.
  • Must be authorized to work lawfully in the United States, as Calendly does not provide immigration sponsorship.
  • Experience with advanced customer configurations, integrations, and enterprise use cases is preferred.
  • Occasional travel for company events, team collaboration, or offsites may be required.

Benefits

  • Annual base salary of $160,650-$189,000 for Tier 1 locations, $147,262-$173,250 for Tier 2, or $133,875-$157,500 for Tier 3.
  • Eligible full-time employees receive a quarterly corporate bonus program or sales incentive.
  • Eligible full-time employees receive equity awards.
  • Competitive benefits package.
  • Role may offer remote work based on employee location.
  • Salary is determined using relevant experience, skills, interview performance, location, and internal pay equity.

Interested in this position?

Apply directly on the company website

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