Senior Business Systems Analyst

3 hours, 32 minutes ago
Full-time
Lead
Data Science and Analytics
Patch My PC

Patch My PC

Patch My PC automates third party app management in Microsoft ConfigMgr and Intune, saving time, money, and enhancing security for enterprises and home users.

Internet Software & Services
51-250
Founded 2011

Description

  • Gather and validate business requirements through stakeholder interviews, discovery sessions, workshops, and process reviews.
  • Translate requirements into user stories, functional specifications, process maps, data models, and acceptance criteria.
  • Design scalable solutions across Salesforce, HubSpot, customer support, billing, and other operational systems.
  • Define future-state processes, integrations, automation approaches, data structures, and system designs.
  • Assess impacts of proposed changes on processes, integrations, reporting, data integrity, and user experience.
  • Partner with the Salesforce Administrator, engineering, and QA teams on configuration, custom development, and Salesforce-HubSpot integrations.
  • Coordinate business systems initiatives through planning, prioritization, stakeholder alignment, release validation, and change management.
  • Support user acceptance testing, release validation, risk identification, dependency management, and implementation readiness.
  • Define reporting requirements, business metrics, data standards, and data quality controls.
  • Maintain documentation and governance standards while identifying opportunities for automation, operational maturity, and continuous improvement.

Requirements

  • 10+ years of experience as a Business Systems Analyst, Business Analyst, Solutions Analyst, or similar.
  • Experience designing and implementing solutions across Salesforce and HubSpot, including integrations between them.
  • Strong business process analysis, process design, and complex requirements documentation experience.
  • Experience working with a dedicated platform administrator and/or engineering team in a shared delivery model.
  • Experience writing user stories, acceptance criteria, and functional specifications.
  • Strong understanding of system integrations, data management, process automation, and data integrity.
  • Ability to communicate effectively with executives, business users, and technical teams.
  • Strong analytical and problem-solving skills, with the ability to navigate ambiguity and drive outcomes independently.
  • Salesforce Administrator, Business Analyst, or Advanced Administrator certification preferred.
  • Experience with Revenue Operations, Sales Operations, Customer Success Operations, CPQ, subscription management, billing, Agile delivery, Azure DevOps, Jira, reporting platforms, or AI-enabled GTM solutions preferred.

Benefits

  • Salary of $105,000–$130,000 based on experience and location.
  • Fully remote work for eligible employees residing in specified U.S. states.
  • 401(k) match of 200% on contributions up to 5% of salary, for a potential 10% total match.
  • Medical, dental, and vision coverage with 99% of premiums covered for employees and dependents.
  • FSA/HSA, fertility benefits, parental leave, paid time off, and volunteer leave.
  • Charitable donation matching, tuition reimbursement, gym membership reimbursement, and internet stipend.
  • Pet insurance.

Interested in this position?

Apply directly on the company website

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