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Account Manager

8 hours, 39 minutes ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Patch My PC

Patch My PC

Patch My PC automates third party app management in Microsoft ConfigMgr and Intune, saving time, money, and enhancing security for enterprises and home users.

Internet Software & Services
51-250
Founded 2011
View All Jobs 7

Description

  • Build and nurture customer relationships to support satisfaction and long-term retention.
  • Serve as a trusted advisor by understanding customer needs and aligning them with Patch My PC solutions.
  • Identify upsell and cross-sell opportunities to increase account value and revenue.
  • Manage renewals and contract negotiations through a seamless customer experience.
  • Resolve customer inquiries and issues while proactively improving engagement.
  • Monitor industry trends and competitor offerings to provide strategic customer recommendations.
  • Manage multiple accounts, prioritize tasks, and maintain effective account coverage.
  • Collaborate with Customer Engineering and cross-functional teams to deliver customer outcomes.

Requirements

  • 5+ years of experience in customer-facing B2B software sales, ideally serving the SMB segment.
  • Experience owning complex customer relationships end-to-end and delivering measurable business results.
  • Track record of meeting or exceeding revenue, renewal, and expansion targets.
  • Strong commercial acumen with excellent communication, negotiation, and stakeholder management skills.
  • Experience using CRM systems such as Salesforce and applying data-driven sales practices.
  • Growth mindset with adaptability, openness to feedback, and commitment to continuous improvement.
  • Experience in a software sales environment preferred.
  • Background in business development or consultative selling preferred.
  • Ability to reside in an eligible U.S. state at the time of hire.
  • Availability for occasional travel to conferences, customer events, and internal gatherings.

Benefits

  • Competitive salary of $65,000–$78,000, based on experience and location.
  • Fully remote work environment.
  • 401(k) match of 200% on contributions up to the first 5% of salary, for a potential 10% match.
  • Medical, dental, and vision coverage with 99% of premiums covered for employees and dependents.
  • FSA/HSA, fertility benefits, parental leave, PTO, and volunteer leave.
  • Charitable donation matching and tuition reimbursement.
  • Gym membership reimbursement, internet stipend, and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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