Institutional Client Services (LATAM - 12 Month Contract)

1 week, 6 days ago
Contract
Mid Level
Customer and Technical Support
Binance

Binance

Binance operates as a leading blockchain ecosystem and digital asset exchange, integrating digital technology with financial services to facilitate the trading and management of cryptocurrencies.

Capital Markets
5K-10K
Founded 2017
$10M raised

Description

  • Serve as the primary contact for high-value customers and institutional clients across Binance products.
  • Provide prompt, dedicated support through multiple communication channels.
  • Guide VIP clients through Binance system integration and API usage.
  • Act as first-line support for account and system issues.
  • Represent client needs to internal account, finance, risk, and product teams.
  • Collect customer feedback and manage projects addressing product change requirements.
  • Communicate system and product updates to clients in a timely manner.

Requirements

  • At least 3 years of relevant experience in client or trading desk support within financial services.
  • Solid understanding of trading platforms, exchanges, trading orders, and execution processes.
  • Experience managing clients and supporting their growth and business development.
  • Understanding of cryptocurrency derivative trading products.
  • Strong problem-solving skills and ability to resolve issues under pressure.
  • Excellent communication skills for cross-departmental coordination.
  • Availability to participate in an on-call rotation as required.
  • Fluent English communication skills for coordinating with overseas stakeholders.
  • Hands-on API trading experience preferred.
  • Understanding of cryptocurrency concepts, blockchain transactions, and futures or other derivatives preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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