Institutional Client Services (LATAM - 12 Month Contract)

9 hours, 11 minutes ago
Contract
Mid Level
Customer and Technical Support
Binance

Binance

Binance operates as a leading blockchain ecosystem and digital asset exchange, integrating digital technology with financial services to facilitate the trading and management of cryptocurrencies.

Capital Markets
5K-10K
Founded 2017
$10M raised

Description

  • Serve as the primary contact for high-value customers and institutional clients across Binance products.
  • Provide prompt, dedicated support through multiple communication channels.
  • Guide VIP clients through Binance system integration and API usage.
  • Act as first-line support for account and system issues.
  • Represent client needs to internal account, finance, risk, and product teams.
  • Collect customer feedback and manage projects addressing product change requirements.
  • Communicate system and product updates to clients in a timely manner.

Requirements

  • At least 3 years of relevant experience in client or trading desk support within financial services.
  • Solid understanding of trading platforms, exchanges, trading orders, and execution processes.
  • Experience managing clients and supporting their growth and business development.
  • Understanding of cryptocurrency derivative trading products.
  • Strong problem-solving skills and ability to resolve issues under pressure.
  • Excellent communication skills for cross-departmental coordination.
  • Availability to participate in an on-call rotation as required.
  • Fluent English communication skills for coordinating with overseas stakeholders.
  • Hands-on API trading experience preferred.
  • Understanding of cryptocurrency concepts, blockchain transactions, and futures or other derivatives preferred.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Project Account Manager

Acme POS Point of sale software / retail tech / ERP / retail services

The Project Account Manager will oversee client accounts and coordinate cross-functional project delivery, ensuring work is completed on time, within budget, and to client expectations.

Asana JIRA Salesforce Trello
8 hours, 56 minutes ago

Network Account Manager

Zocks | AI for Advisors 51-200 information technology & services

Zocks is hiring a Network Account Manager to execute partner agreements, drive advisor adoption, and grow subscription bookings across financial advisor networks.

Salesforce
8 hours, 56 minutes ago

Account Manager, Channel Success

Patch My PC 51-250 Internet Software & Services

Patch My PC is seeking a fully remote Account Manager to grow and support its channel partner ecosystem by managing partner-sourced business, customer relationships, renewals, and successful outcomes.

CRM
9 hours, 11 minutes ago

Account Manager

Patch My PC 51-250 Internet Software & Services

Patch My PC is seeking a fully remote Account Manager to manage 600+ SMB customers and active leads globally, driving customer retention, expansion, and revenue growth in partnership with Customer Engineering.

CRM Salesforce
9 hours, 11 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers