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Customer Support Specialist

2 hours, 58 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
CRM HubSpot
Apply Now
Page Vault

Page Vault

Page Vault: Web Capture Services & Software for Legal Professionals Full page screen captures of web content. Facebook, videos, webpages—our professionals can do the capture for you or get our do it yourself software. PAGE VAULT is a software solution ...

Internet Software & Services
11-50
Founded 2013
View All Jobs 3

Description

  • Respond to client inquiries via email, chat, and phone with clarity and care.
  • Troubleshoot and resolve client issues by guiding them through solutions step by step.
  • Investigate and reproduce reported issues to understand root cause before escalating.
  • Gather relevant context and document technical or product issues clearly for escalation.
  • Manage and prioritize an active support queue to meet response and resolution expectations.
  • Handle escalated situations professionally and cover the client emergency line.
  • Identify patterns in recurring issues and share insights to improve the product and client experience.
  • Lead client training sessions as needed.
  • Collaborate with product, engineering, and operations to close the loop on complex issues.

Requirements

  • 1+ years of experience in customer support, client services, or technical support.
  • Excellent written and verbal communication skills.
  • Strong troubleshooting instincts and a willingness to dig into problems.
  • Ability to quickly learn new software tools and workflows.
  • Comfort managing multiple open requests and reprioritizing on the fly.
  • Availability to work 8:00 AM–5:00 PM PST Monday–Friday.
  • Availability for approximately 9:00 AM–6:00 PM ET during the first two months of training.
  • Experience in the legal or e-discovery industry is preferred.
  • Familiarity with HubSpot or similar CRM/support tools is preferred.
  • Experience in a high-touch B2B SaaS environment is preferred.

Benefits

  • Fully remote work, with 2-3 in-person team meetings per year.
  • Flexible PTO and unlimited sick days.
  • Paid parental leave for both parents.
  • Medical, dental, and vision insurance.
  • 401(k) with employer contribution.
  • Base salary range of $45,000–$55,000 depending on experience.
  • Base-weighted compensation with a modest performance-based variable component.

Interested in this position?

Apply directly on the company website

Apply Now

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