AR Specialist - Patient Support

2 months, 1 week ago
Full-time
Junior
Customer and Technical Support
Diana Health

Diana Health

Diana Health is a women's healthcare company founded in 2018 and based in New York City. The company focuses on providing personalized, holistic care for women throughout various life stages, including maternity, gynecology, and menopause. Diana Health emphasizes equitable and compassionate care, utilizing a collaborative team approach that includes certified nurse midwives (CNMs) and other healthcare professionals. This model allows OB/GYNs to concentrate on more complex cases while offering extended visits and frequent touchpoints for routine services. Diana Health partners with mid-sized hospitals to co-design and operate women's health programs, enhancing patient outcomes and operational efficiency. The company offers both in-person and virtual care, integrating services such as maternity support, gynecologic care, mental health services, wellness coaching, and menopause management. With recent funding and plans for national expansion, Diana Health aims to reach underserved populations and improve healthcare access for women.

hospital & health care
201-500
Founded 2018
$100M raised

Description

  • Serve as the primary contact for patient questions about billing statements, account balances, and financial policies.
  • Manage inbound phone calls and secure portal messages with empathy and timely follow-up.
  • Resolve patient escalations or route complex concerns to leadership when needed.
  • Explain patient financial responsibility and charges in clear, plain language.
  • Process patient payments through approved channels and maintain accurate payment records.
  • Set up, manage, and monitor patient payment plans in accordance with company policy.
  • Educate patients about financial assistance programs and guide them through the application process.
  • Review and process financial assistance applications and coordinate with internal teams on timely decisions.
  • Maintain accurate documentation of account activity, patient communications, and daily work activity.
  • Follow revenue cycle policies, HIPAA requirements, productivity standards, and assigned special projects.

Requirements

  • High school diploma or GED required.
  • 2+ years of experience in patient financial services, patient billing, or a related healthcare customer service role.
  • Experience processing payments, setting up payment plans, and assisting with financial assistance programs preferred.
  • Strong verbal, written, and listening communication skills.
  • Ability to handle sensitive financial conversations with empathy and professionalism.
  • Detail-oriented with strong accuracy in data entry and account documentation.
  • Ability to calculate payments, balances, interest, and discount amounts accurately.
  • Proficiency with EMR and patient billing systems.
  • Proficiency in Microsoft Office applications, including Word, Outlook, and Excel.
  • Ability to work collaboratively across teams in a fast-paced, mission-driven environment.

Benefits

  • Competitive compensation.
  • Medical, dental, and vision coverage with HSA/FSA option.
  • 401(k) with employer match.
  • Paid time off.
  • Paid parental leave.

Interested in this position?

Apply directly on the company website

Apply Now

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