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Account Manager, Services Team

2 weeks, 2 days ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
CRM
Apply Now
Page Vault

Page Vault

Page Vault: Web Capture Services & Software for Legal Professionals Full page screen captures of web content. Facebook, videos, webpages—our professionals can do the capture for you or get our do it yourself software. PAGE VAULT is a software solution ...

Internet Software & Services
11-50
Founded 2013
View All Jobs 3

Description

  • Own and manage a book of service client relationships across law firms, in-house legal teams, and litigation support partners.
  • Serve as the primary point of contact for clients submitting capture requests and maintain strong client trust through responsive communication and follow-through.
  • Turn vague or incomplete requests into clear capture specifications by asking precise clarifying questions and resolving ambiguity.
  • Prepare accurate scopes, quotes, and work packages using consultative judgment based on the client’s actual needs.
  • Project manage large or multi-phase engagements as the single point of contact across the life of the work.
  • Translate technical capture details into clear client-facing explanations of status, decisions, and next steps.
  • Resolve scope, timing, and technical issues professionally when requirements change during an engagement.
  • Identify opportunities where Page Vault software may be a better fit for a client’s ongoing needs and route qualified opportunities to the software team.
  • Build and improve repeatable processes, including scoping checklists, quote templates, delivery emails, handoff workflows, and status updates.
  • Maintain accurate account, pipeline, and activity records in the CRM and collaborate with internal teams to improve the client experience.

Requirements

  • 4+ years of experience in account management, client services, customer success, project management, or a similar client-facing role.
  • Experience working with legal, SaaS, litigation support, professional services, or other detail-sensitive B2B clients.
  • Excellent written communication skills with the ability to produce clear, accurate, client-ready emails; writing quality will be evaluated during the hiring process.
  • Demonstrated ability to recognize ambiguity in client requests, ask precise clarifying questions, and resolve uncertainty before proceeding.
  • Strong judgment in scoping, pricing, prioritization, and expectation-setting.
  • Ability to manage multiple urgent client requests at once without losing detail or follow-through.
  • Comfort working with websites, social media platforms, online content, and technical teams.
  • Tech-savvy and comfortable learning new tools.
  • Familiarity with how law firms operate, including the roles of partners, associates, paralegals, and litigation support teams, is a strong bonus.
  • Experience in or exposure to in-house legal environments is beneficial.

Benefits

  • Fully remote work with 2–3 in-person team meetings per year.
  • Flexible PTO and unlimited sick days.
  • Paid parental leave for both parents.
  • Medical, dental, and vision insurance.
  • 401(k) with employer contribution.
  • Base salary range of $100,000–$140,000 depending on experience.
  • Base-weighted compensation with a modest performance-based variable component.

Interested in this position?

Apply directly on the company website

Apply Now

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