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Field Applications Engineer - Poland

1 hour, 23 minutes ago
Poland
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Apply Now
TrellisWare Technologies,

TrellisWare Technologies,

TrellisWare Technologies, Inc. is a leader in advanced communication systems, offering Tactical Scalable Mobile Ad hoc Network radio systems for voice, data, and video in military and commercial missions worldwide.

Wireless Telecommunication Services
51-250
Founded 2000
View All Jobs 2

Description

  • Provide pre-sales, post-sales, and customer support for TrellisWare products onsite and remotely.
  • Develop custom communications solutions and adapt product offerings to customer use cases.
  • Collaborate with end users, vendors, and internal product teams to create new applications for TrellisWare products.
  • Identify customer issues, troubleshoot product and integration problems, and support issue resolution.
  • Provide technical support for advanced product features, complex use cases, and field deployments.
  • Deliver field demonstrations, product training, and technical presentations to customers and stakeholders.
  • Provide Voice of the Customer input and communicate field feedback, lessons learned, and feature needs to internal teams.
  • Support sales and business development efforts, including new business capture, trade show interactions, and customer troubleshooting.
  • Integrate communications products with third-party accessories and applications such as voice, IP data, and video.
  • Identify risks in fielded or in-development products that could impact customers.

Requirements

  • Four-year technical degree or equivalent military-related service experience.
  • 7+ years of related experience in the identified market or technology segments; 10+ years preferred.
  • Proven experience fielding, integrating, and troubleshooting networked communications products.
  • Track record of communication system deployments in the applicable market segment(s).
  • Experience in Polish Special Forces, Polish Land Forces, Air Force, or Navy, preferably in a communications role, and/or commercial specialty communications communities is highly desired.
  • Strong understanding of IP data, including addressing schemes, switches/router interfaces, gateway functionality, and TCP/UDP protocols.
  • In-depth understanding of military and public safety tactical network infrastructure and deployment practices.
  • Demonstrated documentation skills and proficiency with PC office applications.
  • Ability to work independently, collaborate across engineering and customer teams, and communicate complex concepts clearly.
  • Must have the legal right to live and work in Poland and provide evidence upon request.
  • Must be able to travel 50–75% domestically and internationally.
  • Full-time remote work within Poland is required, with possible hours outside standard local business hours due to U.S. Pacific Time collaboration.

Benefits

  • Full-time remote work within Poland.
  • Employment through TrellisWare’s Employer of Record (EOR) partner in Poland.
  • Opportunity to work with a worldwide leader in advanced wireless communications.
  • Role supporting meaningful customer and field mission outcomes.
  • Equal employment opportunity employer status (EEO/AA/Disability/Vets).

Interested in this position?

Apply directly on the company website

Apply Now

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