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Coupa Post-Production Support (PPS) Senior Consultant

2 months ago
Philippines
Full-time
Mid Level
Customer Support
Customer and Technical Support
NetSuite SAP
Apply Now
CrossCountry

CrossCountry

CrossCountry Consulting provides customized finance, accounting, HR, risk, operations, and technology consulting services to leading organizations, helping them navigate complex challenges and achieve growth.

Professional Services
251-1K
Founded 2011
View All Jobs 44

Description

  • Provide post-production support and enhancement services to enterprise and growth-stage clients.
  • Manage client relationships and resolve support requests to ensure client satisfaction.
  • Configure, set up, and administer Coupa for clients to maintain system performance and efficiency.
  • Develop, test, and deploy customizations, custom objects, and new functionality based on business needs.
  • Create dashboards, saved searches, and custom workflows.
  • Manage users, roles and permissions, KPIs/metrics, custom reports, and custom fields.
  • Serve as a Coupa subject matter expert and support integrations with other applications.
  • Deliver client trainings on Coupa modules when needed.
  • Communicate project updates, configuration recommendations, and Coupa best practices to clients.
  • Contribute to firm-approved AI-enabled solutions and collaborate on compliant uses of AI tools.

Requirements

  • 3+ years of consulting and/or relevant industry experience.
  • Functional/technical experience with implementation or integration of at least one financial system module such as Coupa, Workday, SAP, NetSuite, or Ariba.
  • Strong business acumen and functional understanding of core accounting processes.
  • Knowledge of organizational structure, GL, departments, classes, legal entities/subsidiaries, order to cash, procure to pay, and record to report.
  • Ability to prioritize requests by urgency, scope, complexity, and team availability.
  • Comfort exploring and adopting firm-approved AI tools responsibly.
  • Open to learning and applying emerging technologies, including AI and automation.
  • Experience managing multiple concurrent projects with strong organizational and time management skills.
  • Ability to communicate end-to-end solutions to technical teams and bridge business and technical requirements.
  • Bachelor’s degree in Information Systems, Information Technology, Finance, Accounting, or a similar discipline.
  • Coupa certification preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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