Manager, Customer Operations (Revenue Operations)

1 week, 2 days ago
Full-time
Lead
Customer and Technical Support
Outreach

Outreach

Outreach offers an AI-powered revenue workflow platform designed to enhance the productivity of sales, marketing, RevOps, and go-to-market teams by automating processes that help in efficiently managing accounts, forecasting, and closing deals.

Internet Software & Services
1K-5K
Founded 2014
$489M raised

Description

  • Own post-sales operations and the programs that drive retention and growth for existing and new customers.
  • Run customer lifecycle operations across onboarding, adoption, renewal, and expansion.
  • Own renewal forecasting and maintain visibility into the book of business.
  • Design and run customer-centric processes, including AI and agentic workflows, to surface risk earlier and identify expansion signals sooner.
  • Support and evolve the digital customer success strategy to drive adoption and engagement.
  • Roll out new processes and systems and supervise internal and external adoption.
  • Analyze customer, individual, and systems data to interpret trends and produce gap analyses.
  • Turn customer data into action through health scoring, early-warning signals, and performance metrics.
  • Lead and grow a team and communicate clearly, including executive correspondence.
  • Partner with Customer Success, Product, and Revenue leadership to turn insights into pipeline.

Requirements

  • 5+ years of experience in Customer Success or Account Management.
  • 5+ years of experience in Customer Operations or Revenue Operations, including at least 2 years of people leadership experience.
  • Hands-on experience putting AI or automation to work in a customer-facing context.
  • Experience with complex software in a customer-facing role.
  • Fluency with tools like Salesforce and Outreach.
  • Strong analytics skills and a habit of measuring impact.
  • Excellent communication skills and the ability to set priorities in a fast-moving environment.
  • Bachelor's degree or equivalent experience.
  • Experience shipping AI or automation solutions, not just discussing them (preferred).

Benefits

  • Flexible time off.
  • 401(k) to help you save for the future.
  • Generous medical, dental, and vision coverage for full-time employees and their dependents.
  • Parental leave program with options for a paid night nurse and a gradual return to work.
  • Infertility and assisted reproductive services benefit.
  • Employee referral bonuses.
  • Snacks and beverages in the office, plus fun team events.
  • Diversity and inclusion programs and employee resource groups.

Interested in this position?

Apply directly on the company website

Apply Now

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