Manager, Customer Operations (Revenue Operations)

3 weeks, 1 day ago
Full-time
Lead
Customer and Technical Support
Outreach

Outreach

Outreach offers an AI-powered revenue workflow platform designed to enhance the productivity of sales, marketing, RevOps, and go-to-market teams by automating processes that help in efficiently managing accounts, forecasting, and closing deals.

Internet Software & Services
1K-5K
Founded 2014
$489M raised

Description

  • Own post-sales operations and the programs that drive retention and growth for existing and new customers.
  • Run customer lifecycle operations across onboarding, adoption, renewal, and expansion.
  • Own renewal forecasting and maintain visibility into the book of business.
  • Design and run customer-centric processes, including AI and agentic workflows, to surface risk earlier and identify expansion signals sooner.
  • Support and evolve the digital customer success strategy to drive adoption and engagement.
  • Roll out new processes and systems and supervise internal and external adoption.
  • Analyze customer, individual, and systems data to interpret trends and produce gap analyses.
  • Turn customer data into action through health scoring, early-warning signals, and performance metrics.
  • Lead and grow a team and communicate clearly, including executive correspondence.
  • Partner with Customer Success, Product, and Revenue leadership to turn insights into pipeline.

Requirements

  • 5+ years of experience in Customer Success or Account Management.
  • 5+ years of experience in Customer Operations or Revenue Operations, including at least 2 years of people leadership experience.
  • Hands-on experience putting AI or automation to work in a customer-facing context.
  • Experience with complex software in a customer-facing role.
  • Fluency with tools like Salesforce and Outreach.
  • Strong analytics skills and a habit of measuring impact.
  • Excellent communication skills and the ability to set priorities in a fast-moving environment.
  • Bachelor's degree or equivalent experience.
  • Experience shipping AI or automation solutions, not just discussing them (preferred).

Benefits

  • Flexible time off.
  • 401(k) to help you save for the future.
  • Generous medical, dental, and vision coverage for full-time employees and their dependents.
  • Parental leave program with options for a paid night nurse and a gradual return to work.
  • Infertility and assisted reproductive services benefit.
  • Employee referral bonuses.
  • Snacks and beverages in the office, plus fun team events.
  • Diversity and inclusion programs and employee resource groups.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Director of Revenue Operations

roo.vet 11-50 Health Care Providers & Services

Roo is hiring a Director of Revenue Operations to build and lead its first true Rev Ops function across Sales, Marketing, and Customer Support for its veterinary staffing platform.

CRM HubSpot LLM Salesforce Snowflake
13 hours, 55 minutes ago

Go To Market Engineer

Aspenview Technology Partners Internet Software & Services

AspenView Technology Partners is hiring a fully remote Go-to-Market Engineer to build AI-driven revenue systems for its B2B and B2C marketing services and demonstrate the value of its solutions through real-world workflows.

HubSpot JavaScript Python REST API Salesforce SQL
1 day, 13 hours ago

Head of Revenue Operations

Arcadia 251-1K IT Services

Arcadia is hiring a Head/Director of Revenue Operations to own the commercial operating system, forecasting, and AI-enabled tooling that support predictable growth across the go-to-market team.

CRM Salesforce
1 day, 13 hours ago

Executive Assistant GTM Operations

Civitech 11-50 Internet Software & Services

Civitech is hiring an Operations professional to support the COO and Go-to-Market team by improving executive coordination, meeting discipline, and operating rhythms in a remote-first public benefit company focused on civic participation.

Asana
1 day, 14 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers