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Care Coordinator

3 days, 5 hours ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
CRM Salesforce
Apply Now
Oshi Health

Oshi Health

Oshi Health is revolutionizing the management and treatment of digestive health conditions through a patient-centered and value-based care delivery model. They provide fast and convenient access to an integrated, multidisciplinary care team, along with...

Health Care Providers & Services
51-250
Founded 2018
$60M raised
View All Jobs 4

Description

  • Own high-volume inbound patient and provider communication queues across phone, email, chat, and SMS.
  • Serve as the first point of contact for patients and resolve inquiries in real time without unnecessary handoffs.
  • Schedule, reschedule, and coordinate appointments, ensuring clean handoffs to GI Providers, Registered Dietitians, and Behavioral Health Providers.
  • Respond to billing and insurance questions and explain benefit design and cost-share clearly to patients.
  • Triage clinical questions, manage pharmacy inquiries, and coordinate prescription and refill requests with urgency and attention to detail.
  • De-escalate challenging interactions with confidence and empathy while documenting patient interactions accurately in real time.
  • Proactively identify workflow inefficiencies and suggest improvements to increase speed and patient satisfaction.

Requirements

  • 3+ years of experience in remote chat-based customer service experience; telehealth or digital health experience is strongly preferred.
  • Fluency in healthcare terminology and comfort navigating clinical concepts.
  • Experience in health insurance navigation and explaining benefits and cost-sharing to patients.
  • Technically proficient in EMR/EHR and CRM platforms, including Salesforce and Athena Health, as well as Zoom, Slack, and Google Workspace.
  • Exceptional verbal and written communication skills with the ability to be both efficient and empathetic.
  • Highly organized, detail-oriented, and able to work independently with minimal supervision.
  • Experience working in telehealth or a digital health environment is preferred.
  • Strong critical thinking skills with the ability to triage accurately and escalate appropriately.
  • Experience in a high-growth startup or mission-driven healthcare organization is preferred.
  • Must currently reside in and plan to remain in one of the hiring states: Arizona, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Missouri, New Hampshire, North Carolina, South Carolina, Tennessee, Texas, Vermont, or Virginia.

Benefits

  • Salary range of $45,000–$52,000 USD, commensurate with experience.
  • Employer-sponsored medical, dental, and vision coverage.
  • Unlimited PTO plus 11 paid company holidays.
  • Eligibility to contribute to a 401(k).
  • Remote-first flexibility.
  • Tailored professional development opportunities as the company scales.
  • Access to Overalls life concierge support.

Interested in this position?

Apply directly on the company website

Apply Now

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