Dutch Speaking Customer Support Agent - 1650 Base Salary - Work Remote In Greece

2 hours, 6 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Deliver customer support to Dutch-speaking clients via telephone, email, and live chat in a timely and professional manner.
  • Handle customer inquiries, complaints, and service requests with empathy, accuracy, and efficiency.
  • Document customer interactions and case resolutions in the CRM system.
  • Identify customer needs proactively and provide tailored solutions to achieve first-contact resolution.
  • Collaborate with internal teams, including technical support and back-office departments, to resolve complex issues.
  • Maintain up-to-date knowledge of products, services, policies, and procedures.
  • Meet or exceed performance targets for quality, CSAT, and response times.
  • Contribute to a collaborative team environment by sharing knowledge and best practices.

Requirements

  • Native or fluent Dutch language skills, both spoken and written, are essential.
  • A valid EU passport or EU citizenship is mandatory.
  • English proficiency at B2 level or above is required for internal communication and training.
  • Previous experience in customer support, customer care, or a related client-facing role is highly advantageous.
  • Strong interpersonal and communication skills with a passion for helping customers.
  • Proficiency with digital tools, CRM platforms, and standard computer applications in a remote work environment.
  • A reliable internet connection and suitable home working setup are required.
  • Ability to work independently with minimal supervision.

Benefits

  • Competitive monthly base salary of €1,650.
  • Fully paid professional training.
  • Comprehensive health insurance coverage.
  • Fully paid relocation package including return flight, airport transfer, and hotel accommodation upon arrival in Greece.
  • Monthly performance bonus.
  • Two extra salaries per year, including 13th and 14th salary payments.
  • Ongoing career development opportunities.
  • Supportive, multicultural remote work environment based in Greece.

Interested in this position?

Apply directly on the company website

Apply Now

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