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Client Success Agent (Customer Support) - Remote

1 hour, 29 minutes ago
Kenya
Full-time
Junior
Customer Support
Customer and Technical Support
Salesforce Zoho CRM
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The Credit Pros

The Credit Pros

The Credit Pros specializes in credit repair and improvement services by correcting errors on credit reports and providing free credit counseling and building tools to help individuals enhance their credit scores.

Diversified Financial Services
51-250
Founded 2009
View All Jobs 32

Description

  • Handle customer inquiries via phone, email, and chat following standard operating procedures.
  • Use Microsoft Suite, Salesforce, ZOHO, and Hodu to complete daily work.
  • Investigate, research, and provide accurate solutions to customer issues.
  • Escalate and assign issues to the appropriate departments when needed.
  • Log, review, and follow up on customer requests and resolutions.
  • Maintain and update customer records during customer interactions.
  • Respond to collections and billing inquiries, including payment plans, account balances, and overdue payments.
  • Clarify charges, generate statements, and process billing adjustments.
  • Handle service cancellations and apply retention strategies.
  • Meet performance targets for client-facing time, call quality, and occupancy.

Requirements

  • Start date of July 27, 2026.
  • Dedicated home workspace is required; equipment details will be shared during the interview process.
  • Availability to work 5 days a week, 40 hours per week, in a 9-hour shift with a 1-hour unpaid break, 9:00 AM to 9:00 PM Eastern Time, Monday to Friday and Saturday after training.
  • Knowledge of the United States credit industry, including credit cards, lines of credit, and personal loans.
  • Customer-first orientation with empathy toward customer needs.
  • Excellent communication skills and a solution-oriented mindset.
  • Willingness to learn and use TCP’s technology suite.
  • Experience with billing, collections, retention, or customer support is preferred.
  • Comfort working in a phone-based support role from a remote home office.

Benefits

  • Full-time permanent remote role.
  • 100% remote work with a great work environment.
  • Base salary of $4/hour or $693.33/month minimum.
  • Paid 1-month training scheduled Monday to Friday, 9:00 AM to 6:00 PM Eastern Time.
  • Employee development, management training, coaching, and upskilling opportunities.
  • Flexible accruing paid time off.
  • Company holidays and birthday time off.
  • Health benefits eligibility after one year of association.

Interested in this position?

Apply directly on the company website

Apply Now

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