German Customer Care for Mercedes (Remote) | Work and Live in Greece

2 hours, 9 minutes ago
Full-time
Entry Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Handle customer inquiries from German-speaking customers by phone, chat, and email.
  • Resolve customer complaints professionally to maintain high satisfaction levels.
  • Accurately document customer interactions in the CRM system.
  • Collaborate with internal teams to improve product support and customer service processes.
  • Represent the company as the main point of contact for customers.

Requirements

  • Native-level fluency in German, both written and spoken, is essential.
  • Minimum English proficiency of B2 is required.
  • Strong communication and problem-solving skills are required.
  • Previous experience with CRM tools and customer service is a plus.
  • Comfortable using computers and willing to learn new software tools.
  • Ability to work in a team-oriented environment.
  • Willingness to relocate and live in Greece.

Benefits

  • Competitive monthly salary.
  • Two extra salaries per year, including a 13th and 14th salary.
  • Monthly performance bonus.
  • Fully paid relocation package, including flight, transfer, and hotel.
  • Continuous support before and during relocation to Greece.
  • Fully paid training.
  • Health insurance.
  • Stable career development opportunities within a multinational conglomerate.

Interested in this position?

Apply directly on the company website

Apply Now

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