Senior Salesforce Engagement Manager (Remote)

3 weeks, 3 days ago
Senior
Project and Program Management
Orion Global Solutions

Orion Global Solutions

Orion Global Solutions is a Cloud Advisory firm that drives customer success and growth through leadership and the effective deployment of cloud technology. With a focus on the Salesforce platform, they implement and support customized CRM solutions fo...

Professional Services
11-50
Founded 2015

Description

  • Serve as the project or program point of contact and strategic advisor for key client relationships.
  • Own the success of engagements by aligning client goals with solution delivery outcomes.
  • Drive long-term client value and satisfaction across Salesforce initiatives.
  • Collaborate with internal delivery leads to keep solutions on track and aligned to strategy.
  • Anticipate and mitigate risks that could affect client satisfaction or account growth.
  • Identify and drive expansion opportunities within existing accounts.
  • Shape and guide change management and user adoption strategies.
  • Support pre-sales strategy and scoping conversations to define meaningful business outcomes.
  • Represent Orion’s values and capabilities in internal and external client-facing moments.
  • Travel as needed for workshops, key milestones, and account development.

Requirements

  • Client-facing experience within the Salesforce ecosystem.
  • Strong project management experience; agile experience is a strong plus.
  • Experience contributing to requirements gathering sessions and translating business needs into actionable deliverables.
  • Experience facilitating end-user training and creating support documentation to drive adoption.
  • Excellent communication and facilitation skills.
  • Confidence managing priorities, timelines, and people under pressure.
  • Experience growing client relationships and identifying new opportunities.
  • Bachelor’s degree or equivalent professional experience.
  • Salesforce certifications such as Admin, Sales, Service, or Marketing are a strong plus.
  • Eligible to work in the U.S.
  • For Canadian applicants, ability to travel to client sites in the United States and possess appropriate documentation to do so.

Benefits

  • Competitive health coverage including medical, dental, and vision.
  • Generous paid time off.
  • Wellness programs and work-life flexibility.
  • Community involvement and volunteer opportunities.
  • Employee recognition and career development support.
  • A vibrant, supportive culture that emphasizes learning and celebration.

Interested in this position?

Apply directly on the company website

Apply Now

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