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Project Manager - Customer Experience

1 hour, 49 minutes ago
United States
Full-time
Senior
Program Manager
Project and Program Management
Apply Now
ONLY [オンリー]

ONLY [オンリー]

ONLY Corporation specializes in designing, manufacturing, and selling men's and women's clothing, focusing on suits, shirts, and ties. They offer both ready-made and custom suits and operate multiple stores catering to diverse suit preferences.

Textiles, Apparel & Luxury Goods
Founded 1996
View All Jobs 10

Description

  • Develop and manage comprehensive program plans, including scope, objectives, timelines, milestones, dependencies, risks, and success criteria.
  • Identify, assess, and communicate cross-program dependencies, risks, and impacts, and partner with stakeholders on mitigation strategies.
  • Document and evaluate workflows, operating models, or customer experiences to uncover gaps, inefficiencies, and risks.
  • Analyze qualitative and quantitative inputs, including feedback and performance data, to identify blockers and improvement opportunities.
  • Create executive-ready presentations, briefs, and reports that translate complex information into actionable insights.
  • Facilitate cross-functional working sessions, reviews, and decision forums to build alignment and accountability.
  • Partner with business, operations, and leadership teams to launch programs, drive improvements, and support change initiatives.
  • Define, track, and report performance metrics, outcomes, and success measures.
  • Support program and portfolio analysis, including cost-benefit assessments, efficiency opportunities, and ROI considerations.
  • Coordinate portfolio-level timelines, milestones, resource planning, and financial tracking across multiple programs.

Requirements

  • Bachelor’s degree in business administration, operations, or a related field.
  • 5–7 years of experience in program management, operations, business planning, or a related discipline.
  • Experience managing multiple workstreams and priorities in a fast-paced, cross-functional environment.
  • Strong verbal and written communication skills, including executive-level documentation and presentations.
  • Strong analytical and critical-thinking skills with the ability to assess tradeoffs, identify risks, and recommend solutions.
  • Proven facilitation and stakeholder management experience, including influencing outcomes without direct authority.
  • Excellent organizational and time-management skills with strong attention to detail.
  • Proficiency with PowerPoint, Word, Excel, Teams, and similar business collaboration tools.
  • PMI or PMP certification preferred.
  • Experience supporting portfolio-level program management or complex, multi-initiative environments preferred.
  • Experience documenting and improving operational workflows or business processes preferred.
  • Exposure to change management, program launches, or large-scale initiatives preferred.
  • Experience supporting senior leadership with decision-making materials, reporting, and program reviews preferred.

Benefits

  • Remote work location.
  • Medical, dental, and vision coverage.
  • Flexible Spending Account (FSA).
  • 401(k) program.
  • Competitive PTO offerings.
  • Parental leave.
  • Opportunities for professional growth and development.
  • Competitive salary range of $110,000–$120,000 per year for candidates based in Washington State.

Interested in this position?

Apply directly on the company website

Apply Now

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