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Project Manager - Customer Experience

1 hour, 48 minutes ago
United States
Full-time
Senior
Program Manager
Project and Program Management
Apply Now
Blueprint Technologies

Blueprint Technologies

Blueprint Technologies specializes in delivering tailored business management and IT solutions that optimize cloud spending, enhance productivity, and drive innovation across various industries, including manufacturing, retail, finance, and healthcare.

Internet Software & Services
251-1K
Founded 2013
View All Jobs 19

Description

  • Develop and manage comprehensive program plans covering scope, objectives, timelines, milestones, dependencies, risks, and success criteria.
  • Identify, assess, and communicate cross-program dependencies, risks, and impacts, and partner on mitigation strategies.
  • Document and evaluate workflows, operating models, or experiences to uncover gaps, inefficiencies, and business or customer risks.
  • Analyze qualitative and quantitative inputs, including feedback and performance data, to identify blockers and improvement opportunities.
  • Create executive-ready presentations, briefs, and reports that translate complex information into clear narratives and actionable insights.
  • Facilitate cross-functional working sessions, reviews, and decision forums to drive alignment and accountability.
  • Partner with business, operations, and leadership teams to plan and execute program launches, improvements, and change initiatives.
  • Define, track, and report on performance metrics, outcomes, and success measures.
  • Support program and portfolio analysis, including cost-benefit assessments, efficiency opportunities, and return-on-investment considerations.
  • Coordinate portfolio-level timelines, milestones, resource planning, and financial tracking across multiple programs.

Requirements

  • Bachelor’s degree in business administration, operations, or a related field.
  • 5–7 years of experience in program management, operations, business planning, or a related discipline.
  • Experience managing multiple workstreams and priorities in a fast-paced, cross-functional environment.
  • Strong verbal and written communication skills, including experience producing executive-level documentation and presentations.
  • Strong analytical and critical-thinking skills with the ability to assess tradeoffs, identify risks, and recommend solutions.
  • Proven facilitation and stakeholder management experience, including influencing outcomes without direct authority.
  • Excellent organizational and time-management skills with strong attention to detail.
  • Proficiency with PowerPoint, Word, Excel, Teams, and similar business collaboration tools.
  • PMI or PMP certification is preferred.
  • Experience supporting portfolio-level program management or complex, multi-initiative environments is preferred.
  • Experience documenting and improving operational workflows or business processes is preferred.
  • Exposure to change management, program launches, or large-scale initiatives is preferred.
  • Experience supporting senior leadership with decision-making materials, reporting, and program reviews is preferred.

Benefits

  • Competitive salary with an anticipated Washington State range of $110,000–$120,000 per year.
  • Medical, dental, and vision coverage.
  • Flexible Spending Account.
  • 401(k) program.
  • Competitive PTO offerings.
  • Parental leave.
  • Opportunities for professional growth and development.
  • Remote work location.

Interested in this position?

Apply directly on the company website

Apply Now

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