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Global Account Manager

3 weeks ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
Apply Now
Onit

Onit

Onit provides automated legal operations and workflow software designed to enhance productivity and strategic decision-making across various industries by utilizing an AI-native framework for managing enterprise legal workflows, contracts, vendors, and...

IT Services
251-1K
Founded 2011
$216M raised
View All Jobs 2

Description

  • Own the customer relationship and account strategy for a portfolio of accounts.
  • Serve as a trusted advisor and build relationships with multiple stakeholders, including executives and decision-makers.
  • Manage customer retention and the subscription renewal process.
  • Conduct quarterly business reviews with customers.
  • Handle customer issue escalations as needed.
  • Partner with Marketing to develop customer references, testimonials, and events.
  • Maintain customer records in CRM, including contact history, meeting history, usage data, account plans, and cross-sell/up-sell opportunities.
  • Track customer attrition and risk ratings in CRM and develop mitigation plans.
  • Participate in industry conferences, trade shows, and other customer engagement opportunities.
  • Collaborate with Product Management, Marketing, Engineering, Professional Services, and Customer Support to support customer experience.

Requirements

  • 5+ years of customer relationship management or equivalent experience.
  • Excellent oral and written communication skills.
  • Ability to communicate, present, and influence stakeholders at all levels, including executive and C-level leaders.
  • Experience delivering customer-focused solutions that improve customer satisfaction and revenue.
  • Ability to thrive in a fast-paced, self-directed environment.
  • Comfort managing multiple tasks in real time.
  • 4-year degree required.
  • Experience in the legal industry is preferred.
  • Willingness to travel approximately 25% of the time.

Benefits

  • Three medical plan options, plus dental and vision coverage.
  • Employer contribution to an HSA for employees enrolled in the HDHP plan.
  • 401(k) with a 100% match on the first 3% and 50% on the next 2% of contributions.
  • Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
  • Paid parental leave for birth parents, non-birth parents, and caregivers.
  • Surrogacy and adoption reimbursement.
  • 100% employer-paid life and disability insurance.
  • Voluntary benefits including hospital indemnity, critical illness, accident, and pet insurance.
  • Healthcare FSA, HSA, and dependent care FSA options.
  • One paid volunteer day each year.

Interested in this position?

Apply directly on the company website

Apply Now

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