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Portfolio Operations Manager, Commercial

3 weeks, 4 days ago
United States
Full-time
Mid Level
Technical Account Manager
Customer and Technical Support
CRM ERP Salesforce
Apply Now
Omnidian

Omnidian

Omnidian ensures the performance and protection of residential and commercial solar systems with a cash-back guarantee and proactive monitoring.

Renewable Electricity
51-250
Founded 2015
$24M raised
View All Jobs 5

Description

  • Own client relationships for a 100–200 MW portfolio of post-PTO distributed solar assets.
  • Provide monthly performance reporting, including executive summaries and technical explanations.
  • Translate technical performance data into business impacts such as lost revenue, guarantee risk, cost avoidance, and increased revenue.
  • Manage client expectations, retention, renewals, and portfolio health across functions.
  • Coordinate technical support, field technicians, service reports, and on-site work.
  • Create and manage Salesforce Cases and Work Orders for planned and unplanned service activities.
  • Serve as the technical liaison among clients, Performance Management, Field Operations, and Technical Operations.
  • Track technical escalations and ensure findings result in timely client communication and resolution.
  • Identify systemic issues, analyze failure modes and DAS alarms, and escalate matters appropriately.
  • Advise clients on repair-versus-replace and warranty decisions using technical team input.

Requirements

  • 1+ year of experience in commercial operations and maintenance, asset management, field service management, or account management.
  • 2+ years of experience in the solar energy industry; 3+ years preferred.
  • 3+ years of professional experience with demonstrated professional acumen.
  • Proven client success or customer service experience.
  • Experience with solar monitoring DAS platforms and alerts.
  • Experience reading and interpreting solar system design drawings.
  • Understanding of solar technology, monitoring systems, maintenance practices, and the solar industry.
  • Strong written and verbal communication, organization, attention to detail, and project-management skills.
  • Ability to learn CRM, ticketing, ERP, and BI tools quickly.
  • Ability to work independently in a fast-paced environment, manage escalations, and follow issues through to resolution.

Benefits

  • Remote-work opportunities and local employee gatherings.
  • Family medical, dental, vision, disability, and paid time off benefits.
  • 401(k) plan with a $1,000 annual company match.
  • 12 weeks of paid parental leave after one year and a four-week paid sabbatical after four years.
  • Competitive compensation package with bonuses, health premium support, and long-term stock options.
  • Mentorship, employee investment, and opportunities for career advancement.
  • Affinity groups and wellness-focused programs supporting an inclusive workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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