Salesforce Business Analyst

6 hours, 26 minutes ago
Full-time
Mid Level
Business Intelligence
NPR

NPR

NPR is a renowned nonprofit multimedia news organization delivering top stories in news, politics, arts, and culture to millions of Americans weekly.

Media
1K-5K
Founded 1971

Description

  • Facilitate workshops with stakeholders to elicit, analyze, and document business processes and functional requirements.
  • Write user stories, acceptance criteria, and process maps to guide development work.
  • Partner with Product Managers to evaluate business requests and prioritize the Salesforce backlog.
  • Collaborate with Salesforce Administrators and Developers to design scalable solutions and protect data model integrity.
  • Assess the impact of new requirements on platform architecture, integrations, and dependent business systems.
  • Design UAT scripts, coordinate testing cycles, and create end-user training materials.
  • Serve as a functional lead on projects, monitor delivery health, and manage timelines and stakeholder alignment.
  • Promote platform standards and Salesforce-native best practices across teams.
  • Build trusted relationships with internal departments and cross-functional technology partners.

Requirements

  • Minimum of 4 years of dedicated experience in business analysis, requirements translation, and functional design within the Salesforce ecosystem.
  • Solid working knowledge of core Salesforce capabilities, configuration options, security models, and declarative automation tools.
  • Demonstrated success leading or driving functional phases of cross-functional Salesforce projects from discovery through deployment.
  • Proven ability to facilitate requirements-gathering sessions with non-technical business partners and translate needs into technical specifications.
  • Salesforce Certified Business Analyst certification is required.
  • Experience with the Nonprofit Success Pack (NPSP) or familiarity with nonprofit donor engagement and CRM processes is preferred.
  • Familiarity with Salesforce Marketing Cloud, integrations, or related digital communication components is preferred.
  • Advanced proficiency in mapping business processes, writing user stories, and defining acceptance criteria.
  • Exceptional written and oral communication skills with the ability to explain technical concepts in plain language.
  • Bachelor's degree in Information Systems, Business Administration, or a related field, or equivalent hands-on professional experience.

Benefits

  • Salary range of $85,500 to $105,000 USD annually, plus benefits.
  • Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
  • Life, accidental death and dismemberment, long-term disability, and short-term disability insurance options.
  • Paid time off.
  • Financial well-being support, including voluntary retirement savings options.
  • Remote-permitted work arrangement with the option to work from home within the United States, on-site in Washington, D.C., or a hybrid setup.
  • Full-time, exempt position.

Interested in this position?

Apply directly on the company website

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