Regional Program and Engagement Manager (MEA)

1 hour, 31 minutes ago
Full-time
Senior
Project and Program Management
Nozomi Networks

Nozomi Networks

Nozomi Networks is a global leader in OT cybersecurity technology, offering industrial cybersecurity solutions with unmatched asset intelligence, threat detection, and AI-driven insights to protect critical infrastructure and maximize operational resil...

Internet Software & Services
251-1K
Founded 2013
$166M raised

Description

  • Manage a portfolio of customer engagements across the MEA region, ensuring delivery against scope, budget, and timelines.
  • Serve as the primary point of contact for customers, partners, and internal stakeholders.
  • Lead project planning, execution, governance, and delivery activities in line with professional services standards.
  • Develop project plans, track progress, manage risks, and resolve issues proactively.
  • Facilitate status meetings, executive reviews, and stakeholder communications on project health and milestones.
  • Collaborate with Sales, Customer Success, Support, Technical Delivery teams, and Partners to coordinate delivery.
  • Monitor scope, deliverables, and statements of work to ensure alignment with customer requirements.
  • Support customer training coordination, including scheduling, logistics, communications, and delivery operations.
  • Handle project administration, reporting, delivery acceptance, billing milestone tracking, and process compliance.
  • Contribute to continuous improvement of professional services processes, tools, reporting, AI-powered tools, and service offerings.

Requirements

  • 5–7 years of project or program management experience in cybersecurity, enterprise software, IT services, or professional services.
  • Experience managing customer-facing projects through the full lifecycle from initiation to delivery and closure.
  • Strong planning, organizational, and prioritization skills with the ability to manage multiple projects simultaneously.
  • Demonstrated customer engagement and stakeholder management skills across customers, partners, and internal teams.
  • Excellent verbal and written communication skills for technical, business, and executive audiences.
  • Strong problem-solving and critical-thinking ability to identify risks and drive issues to resolution.
  • Ability to influence and coordinate cross-functional teams without direct authority.
  • Understanding of customer technical requirements and the ability to translate them into actionable delivery plans.
  • Experience with MS Office Suite and CRM systems, with SFDC preferred.
  • Experience with project management tools such as MS Project, Wrike, or Jira, or equivalent platforms.
  • A proactive approach to using AI and automation tools to improve efficiency.
  • Experience with project administration, reporting, dashboards, KPIs, forecasts, and executive summaries.
  • Financial and commercial awareness of budgets, billing milestones, revenue recognition, invoicing, and forecasting.
  • Project management certification such as PMP, PRINCE2, or equivalent preferred.
  • Willingness and ability to travel if required.

Benefits

  • Country-specific benefits package.
  • Health and wellness benefits.
  • Financial benefits.
  • Work-life balance benefits.
  • Unparalleled flexible time-off.
  • Background verification checks are part of the hiring process.

Interested in this position?

Apply directly on the company website

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