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Collections Specialist

1 hour, 39 minutes ago
United States
Full-time
Junior
Accountant
Customer and Technical Support
Microsoft Dynamics 365 NetSuite Oracle SAP
Apply Now
Novara Puntocom

Novara Puntocom

Novara Puntocom (www.novara.com) is a dynamic online news portal offering real-time updates on Novara and its province, covering a wide range of topics from sports to current affairs.

Internet Software & Services
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Description

  • Manage an assigned portfolio of customer accounts and monitor aging reports.
  • Conduct collection outreach through phone, email, and customer portals.
  • Investigate and resolve invoice, payment, and account discrepancies.
  • Partner with Finance, Sales, Customer Success, and Operations to resolve disputes and remove payment barriers.
  • Maintain accurate account notes and collection activity records.
  • Prepare and distribute statements, invoices, and collection correspondence.
  • Analyze aging trends and recommend actions to reduce past-due balances.
  • Support month-end close activities and reporting requirements.
  • Escalate high-risk accounts and recommend appropriate collection strategies.
  • Identify opportunities to improve billing and collection processes while delivering a professional customer experience.

Requirements

  • Strong communication, negotiation, and customer service skills.
  • Experience with ERP/accounting systems preferred, such as NetSuite, SAP, Oracle, Microsoft Dynamics, or similar.
  • Intermediate Excel skills and experience with reporting and analysis.
  • Strong attention to detail, organization, and follow-through.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Results-oriented mindset with strong problem-solving skills.
  • Collaborative approach to working across departments.
  • Excellent written and verbal communication skills.
  • Equivalent combination of education and relevant experience will be considered.
  • Commitment to accuracy, integrity, and continuous improvement.

Benefits

  • Hourly compensation range of $26-$31 per hour.
  • Annual bonus opportunity of 7.5%.
  • Medical, dental, and vision insurance.
  • Flexible Spending Accounts (FSA).
  • Paid time off plus paid and floating holidays.
  • 401(k) with company match and immediate vesting.
  • Company-funded life insurance.
  • Employee Assistance Program (EAP).
  • No-cost mental health benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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