Dutch Speaking Customer Service Agent With Mercier Consultancy Group Greece

2 hours, 48 minutes ago
Full-time
Entry Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Handle inbound customer inquiries in Dutch across phone, email, and chat channels.
  • Resolve account, billing, and service issues with empathy and accuracy.
  • Document customer interactions clearly and follow internal support procedures.
  • Meet quality and performance targets while delivering an excellent customer experience.
  • Collaborate with team leads to escalate complex cases and ensure timely resolution.

Requirements

  • Dutch or Flemish proficiency at C1/C2 level.
  • Good English proficiency.
  • Ability to work remotely from within Greece.

Benefits

  • Very competitive monthly salary.
  • €30 net internet allowance.
  • €132 net supermarket card.
  • 2 extra salaries per year.
  • Monthly performance bonus.
  • Work from home in Greece.

Interested in this position?

Apply directly on the company website

Apply Now

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