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Lead Client Services Project Manager, CX

3 months, 2 weeks ago
United States
Full-time
Lead
Project Manager
Project and Program Management
Agile Generative AI Power BI Salesforce
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 18

Description

  • Lead high-visibility software and AI/GenAI projects from initiation through closure, ensuring scope, timeline, and customer expectations are met.
  • Own project plans, schedules, RAID logs, and core project documentation.
  • Serve as the primary client partner and provide clear, consistent communication with executive leadership.
  • Drive ownership and accountability across project teams.
  • Manage escalations with professionalism and urgency.
  • Guide teams through the full project lifecycle and adapt plans as priorities change.
  • Collaborate with technical, product, and AI/GenAI stakeholders to align roadmaps and support go-to-market readiness.
  • Proactively manage risks, dependencies, and issues that could affect delivery.
  • Mentor project managers and promote best practices across the PMO.

Requirements

  • 8+ years of project management experience leading complex, customer-facing software delivery projects.
  • Proven success managing end-to-end delivery using Agile, Waterfall, and hybrid methodologies.
  • Experience delivering technical, SaaS, and AI/GenAI projects.
  • Strong analytical skills with a track record of managing risks, revenue, and escalations.
  • Excellent communication and expectation management skills.
  • Advanced proficiency in project management and reporting tools such as MS Project, Salesforce, Rocketlane, and Power BI.
  • PMP certification required.
  • Experience overseeing multiple concurrent initiatives.
  • Strong leadership presence and a solution-oriented mindset.

Benefits

  • Opportunity to join a global, market-leading company in a fast-paced, collaborative, and creative environment.
  • Internal career growth opportunities across multiple roles, disciplines, domains, and locations.
  • Work with teams recognized as among the best in the company.
  • Chance to learn and grow in an innovation-driven organization.
  • Equal opportunity employer committed to fair consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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