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Client Services Project Manager, CX

4 months, 2 weeks ago
United States
Junior
Project Manager
Project and Program Management
Agile JIRA LLM Salesforce
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 18

Description

  • Manage delivery of software and AI-enabled projects under the guidance of senior project managers.
  • Maintain project plans, schedules, RAID logs, and delivery documentation.
  • Track project progress, risks, and dependencies and escalate issues as needed.
  • Prepare and contribute to customer and internal status communications.
  • Coordinate meetings, action items, and follow-ups across cross-functional teams.
  • Support adherence to delivery processes, PMO standards, and best practices.
  • Adapt to changing project priorities while maintaining attention to detail.
  • Support customer expectation-setting with guidance from senior team members.
  • Follow and document AI-related requirements and risks.
  • Assist with project coordination and day-to-day delivery activities.

Requirements

  • Up to 4 years of experience supporting customer-facing software or SaaS projects.
  • Foundational understanding of AI, Agile, Waterfall, or hybrid delivery methodologies.
  • Exposure to software delivery involving conversational AI or AI-enabled platforms preferred.
  • Basic understanding of AI, LLM, or NLU concepts and terminology preferred.
  • Experience working in AI, technical, or SaaS environments preferred.
  • Strong written and verbal communication skills with attention to detail.
  • Developing problem-solving and risk-awareness skills.
  • Familiarity with project management tools such as Smartsheet, Jira, MS Project, or Salesforce.
  • PMP, AI, or similar certification is a plus.
  • Comfort using AI-powered tools for productivity, documentation, or analysis preferred.

Benefits

  • Join a fast-paced, collaborative, and creative global company.
  • Internal career opportunities across multiple roles, disciplines, domains, and locations.
  • Opportunity to learn and grow in a market-leading, AI-driven environment.
  • Work with a global organization recognized for innovation in AI, cloud, and digital.
  • Equal opportunity employer consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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