NewRocket

NewRocket

NewRocket is a full-service, elite ServiceNow partner that delivers meaningful experiences and extraordinary results. They help enterprise leaders tackle tough business challenges, navigate change with confidence, and go beyond workflows to create a re...

Internet Software & Services
251-1K
Founded 2016

Description

  • Partner with client business, data, technology, security, and ServiceNow stakeholders to identify and prioritize AI and Data Intelligence use cases.
  • Translate business requirements into technical designs, prototypes, production implementations, and delivery plans.
  • Design and implement pipelines to ingest, transform, enrich, index, and retrieve structured and unstructured enterprise data.
  • Build RAG, semantic search, document intelligence, and enterprise knowledge solutions using Claude and other approved LLMs.
  • Develop LLM-powered applications, agentic workflows, tool integrations, structured outputs, guardrails, and human-in-the-loop controls.
  • Integrate AI and Data Intelligence capabilities with ServiceNow, enterprise systems, APIs, databases, data platforms, and SaaS applications.
  • Define and execute testing and evaluation processes covering retrieval quality, accuracy, groundedness, latency, cost, reliability, and user experience.
  • Implement observability, logging, tracing, monitoring, feedback loops, release management, LLMOps, and DataOps practices.
  • Apply data security, privacy, access control, governance, responsible-AI, and compliance requirements throughout solution delivery.
  • Collaborate with delivery teams and clients through workshops, architecture sessions, demos, code reviews, documentation, and continuous improvement.

Requirements

  • 3+ years of experience in software engineering, AI engineering, data engineering, analytics engineering, cloud engineering, systems integration, or a related technical field.
  • Strong proficiency in Python; experience with JavaScript/TypeScript, Java, SQL, or similar languages.
  • Hands-on experience building applications, data pipelines, integrations, APIs, automations, or cloud services.
  • Experience with structured and unstructured data, relational databases, document repositories, APIs, and cloud storage.
  • Experience with SQL, data transformation, data modeling, ETL/ELT, data ingestion, or data integration.
  • Exposure to generative AI, LLMs, RAG, embeddings, vector search, semantic search, prompt engineering, AI agents, or LLM APIs.
  • Experience with REST APIs, JSON, OAuth, service accounts, and authentication and authorization patterns.
  • Familiarity with AWS, Microsoft Azure, or Google Cloud Platform, along with Git, testing, debugging, documentation, and agile delivery.
  • Strong problem-solving, communication, and stakeholder-management skills, including the ability to work through ambiguity and explain technical concepts to non-technical audiences.
  • Preferred experience with Claude or Anthropic tools, RAG systems, vector databases, LLM frameworks, agentic AI, MCP, data platforms, ServiceNow, cloud-native infrastructure, observability, consulting, or relevant certifications.

Benefits

  • Hybrid or remote work options, with travel based on client and business needs.
  • Inclusive, equal-opportunity workplace committed to diversity and employee respect.
  • Reasonable workplace accommodations available for individuals with disabilities.

Interested in this position?

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