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Technical-Customer Success Manager – Enterprise AI & SaaS Platform | USA

4 months ago
United States
Full-time
Senior
Customer Success Manager
Artificial Intelligence and Machine Learning
CRM Generative AI LLM Microsoft Dynamics 365 NLP Salesforce
Apply Now
Neuron7.ai

Neuron7.ai

Neuron7.ai revolutionizes customer and field service with AI and NLP, providing fast and accurate resolutions for complex service issues, empowering service teams with AI-generated insights at scale.

Internet Software & Services
11-50
Founded 2020
$14M raised
View All Jobs 4

Description

  • Lead customer onboarding and implementation of Neuron7 AI solutions.
  • Integrate CRM and service management platforms with Neuron7 products.
  • Coordinate data onboarding and enterprise integrations with customer and internal engineering teams.
  • Deploy, configure, test, and drive adoption of AI solutions.
  • Run customer workshops and technical solution reviews.
  • Define and measure ROI, business outcomes, and adoption KPIs.
  • Support AI-powered service transformation initiatives for customer service and field service teams.
  • Manage executive stakeholder relationships and customer success planning.
  • Collaborate with sales on renewals, expansions, and cross-functional account strategy.
  • Collect customer feedback and recommend product enhancements.
  • Demonstrate new AI, Agentic AI, and Resolution Intelligence capabilities to customers.

Requirements

  • 5–8 years of experience in Customer Success, Solutions Engineering, Technical Account Management, Professional Services, or Enterprise SaaS implementations.
  • Experience with enterprise SaaS products, preferably in AI, analytics, automation, or service management domains.
  • Strong understanding of AI/ML concepts, LLMs, NLP, Agentic AI, and enterprise AI deployments.
  • Experience working with Field Service, Customer Service, Contact Center, or Service Operations organizations.
  • Experience managing enterprise software implementations and cross-functional programs.
  • Ability to engage both technical and business stakeholders.
  • Strong analytical and data-driven decision-making skills.
  • Experience managing globally distributed teams and customer programs.
  • Bachelor's degree in Technology, Engineering, Computer Science, or Business Management.
  • Experience with Salesforce, ServiceNow, Microsoft Dynamics, Oracle CX, or other CRM platforms is preferred.
  • Exposure to AI implementations involving LLMs, RAG, Agentic AI, and Knowledge Management systems is preferred.
  • Understanding of APIs, integrations, and enterprise data ecosystems is preferred.
  • Applicants must be currently authorized to work in the United States on a full-time basis, and sponsorship is not available.

Benefits

  • Remote full-time position.
  • Opportunity to help enterprise customers transform service operations with AI.
  • Work on category-defining AI solutions backed by top VCs and advisors.
  • Exposure to advanced AI technologies including Generative AI, Agentic AI, and LLMs.

Interested in this position?

Apply directly on the company website

Apply Now

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