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Sr. AWS Consultant

13 hours, 2 minutes ago
Colombia
Full-time
Senior
Customer Success
DevOps and Infrastructure
Agile AWS C# Cisco Generative AI Java Jenkins .NET Node.js Python Salesforce Scrum Twilio WebRTC
Apply Now
NeuraFlash

NeuraFlash

NeuraFlash specializes in providing custom AI business solutions by integrating Salesforce's Success Platform with artificial intelligence and machine learning, enhancing customer experiences through consulting, UX design, and implementation services a...

IT Services
251-1K
Founded 2016
View All Jobs 86

Description

  • Support customers in adopting Amazon Connect solutions and drive successful implementations.
  • Conduct technology assessments and audits to evaluate the need to move to AWS Connect from an ROI and outcomes perspective.
  • Educate customers on AWS value propositions and participate in architectural discussions for cloud deployment.
  • Facilitate business process reviews and document customer requirements to guide solution design.
  • Translate business goals into clear user stories for development and implementation teams.
  • Act as a liaison between technical teams and business stakeholders to communicate concepts and manage priorities and expectations.
  • Work with Solution Architects to review and approve solution designs against best practices and standards.
  • Collaborate with Solution Engineers, Solution Architects, and the Practice Lead to create estimates and timelines for statements of work.
  • Deliver end-user training and documentation for customers.

Requirements

  • Customer-facing contact center experience.
  • Experience building integrations across WFM, CRM, and contact center solutions.
  • Experience with communications protocols and APIs such as WebRTC and SIP.
  • Hands-on scripting or coding experience with languages such as Python, Java, C#, .NET, or Node.js.
  • Strong communication and presentation skills, including comfort speaking with executives, IT management, and customers.
  • API integration experience.
  • Strong troubleshooting and debugging skills.
  • Experience with CloudFormation, contact flow design, Lambda integration, Lex integration, and call center routing.
  • Knowledge of automation tools and CI/CD frameworks such as Jenkins, GitLab CI/CD, and CodeDeploy.
  • Contact center architecture knowledge.
  • Experience in technology/software sales, pre-sales, or consulting.
  • Advanced knowledge of AWS services and cloud architecture.
  • Salesforce knowledge, including familiarity with Salesforce Service Cloud.
  • Experience with other contact center platforms such as Genesys, Cisco, Avaya, or Twilio.
  • Experience with Workforce Management solutions and outbound dialers/campaign management.
  • Knowledge of Agile and Scrum software development methodologies.
  • AWS Cloud Practitioner Certification.
  • AWS Developer Associate Certification or Professional.
  • AWS Solution Architect Certification or Professional.
  • Salesforce Certified Administrator.

Benefits

  • Remote and in-person work options, including remote roles and regional hubs.
  • Flexible work culture that supports personal and family commitments.
  • Up to 25% travel for certain roles.
  • Strong culture of collaboration, feedback, and employee voice.
  • Regular company town halls and meetings with executive leadership.
  • Fun team culture with celebrations and social events.

Interested in this position?

Apply directly on the company website

Apply Now

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