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Customer Onboarding Specialist - MerusCase

1 month, 1 week ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
Paradigm

Paradigm

Paradigm provides institutional-grade liquidity for crypto derivatives, offering deep liquidity for 120+ products across any asset, instrument, or strategy. Traders can trade with any counterparty and settle on the venue of their choice. The platform e...

Internet Software & Services
51-250
Founded 2018
$37M raised
View All Jobs 10

Description

  • Onboard and train customers on how to use MerusCase effectively.
  • Manage a portfolio of client accounts to build long-term relationships.
  • Respond to customer inquiries promptly and accurately via email or phone.
  • Collaborate with Customer Support to flag, escalate, and resolve account issues.
  • Partner with Sales to ensure a smooth client transition and onboarding process.
  • Collect, organize, and share product feedback with the product team.
  • Advocate for customer needs and participate in improving the client experience.
  • Increase client satisfaction, retention, product adoption, and overall customer success.
  • Advise clients on best practices and ways to improve efficiency with the software.
  • Perform additional duties as assigned.

Requirements

  • 1-3 years of experience in customer support, onboarding, or a similar role, ideally in a SaaS environment.
  • Project management skills.
  • Experience leading initiatives and working successfully in a team environment.
  • High-growth or early-stage startup experience preferred.
  • Knowledge of the legal industry is advantageous.
  • Strong communication, interpersonal, and client-facing skills.
  • Patient, empathetic, organized, detail-oriented, and self-motivated.
  • Comfortable with technology and learning new software.
  • Ability to handle escalated customer issues and discuss technical processes with both technical and non-technical customers.
  • Data-driven with the ability to manage multiple tasks.

Benefits

  • Competitive salary.
  • Paid vacation, sick leave, and parental leave.
  • Remote working flexibility.
  • Home office improvement budget.
  • 100% paid PPO medical, vision, and dental insurance.
  • 401(k) matching.
  • Equity grants.
  • Bi-annual company retreats and team activities.

Interested in this position?

Apply directly on the company website

Apply Now

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