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Customer Onboarding Specialist - PracticePanther

2 months, 1 week ago
United States
Full-time
Entry Level
Customer Success
Customer and Technical Support
Apply Now
Paradigm

Paradigm

Paradigm provides institutional-grade liquidity for crypto derivatives, offering deep liquidity for 120+ products across any asset, instrument, or strategy. Traders can trade with any counterparty and settle on the venue of their choice. The platform e...

Internet Software & Services
51-250
Founded 2018
$37M raised
View All Jobs 11

Description

  • Become a PracticePanther expert and provide personalized support to demonstrate product value for clients.
  • Onboard and train customers on how to use the software effectively and efficiently.
  • Manage a portfolio of clients and build long-term customer relationships.
  • Respond to customer support inquiries quickly and accurately via chat or phone.
  • Collaborate with other departments to resolve issues and deliver a strong customer experience.
  • Work with Customer Support to flag, escalate, and resolve account requests.
  • Create, own, and execute onboarding processes for new and existing clients.
  • Collect and share client product feedback with the product team to improve the customer experience.
  • Improve client satisfaction and retention.
  • Drive product adoption by sharing best practices and optimization strategies with customers.

Requirements

  • 1-3 years of experience in customer support, onboarding, or a similar role, ideally in a SaaS environment.
  • Project management skills.
  • Experience leading initiatives and working successfully in a team environment.
  • High-growth or early-stage startup experience is preferred.
  • Knowledge of the legal industry is advantageous.
  • Patient, empathetic, and strong communication skills.
  • Self-started, resourceful, and self-motivated.
  • Data-driven, organized, and detail-oriented.
  • Comfortable with technology and learning new software.
  • Able to handle escalated customer issues and discuss technical processes and integrations with both technical and non-technical customers.

Benefits

  • Competitive salary.
  • Paid vacation, sick leave, and parental leave.
  • Remote working flexibility.
  • Budget for home office improvements.
  • 100% paid PPO medical, vision, and dental insurance.
  • 401(k) matching and equity grants.
  • Bi-annual company retreats and team activities.

Interested in this position?

Apply directly on the company website

Apply Now

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