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AWS Sr. Consultant

4 months, 3 weeks ago
United States
Full-time
Senior
Cloud Engineer
DevOps and Infrastructure
Agile AWS C# Cisco CloudFormation Generative AI Java Jenkins .NET Node.js Python Salesforce Scrum Twilio WebRTC
Apply Now
NeuraFlash

NeuraFlash

NeuraFlash specializes in providing custom AI business solutions by integrating Salesforce's Success Platform with artificial intelligence and machine learning, enhancing customer experiences through consulting, UX design, and implementation services a...

IT Services
251-1K
Founded 2016
View All Jobs 33

Description

  • Support customers in adopting Amazon Connect solutions and help ensure successful implementations.
  • Conduct technology assessments and audits to evaluate opportunities to move to AWS Connect from an ROI and outcomes perspective.
  • Educate customers on AWS value and participate in architectural discussions to support cloud deployment decisions.
  • Facilitate business process reviews to understand customer requirements and challenges.
  • Translate business goals into clear user stories for development and implementation teams.
  • Act as a liaison between technical teams and business stakeholders, communicating priorities and managing expectations.
  • Work with Solution Architects to review and approve solution designs and ensure best practices are followed.
  • Collaborate with Solution Engineers, Solution Architects, and Practice Leads to create estimates and timelines for statements of work.
  • Deliver customer end-user training and documentation.

Requirements

  • Customer-facing contact center experience.
  • Experience building integrations across WFM, CRM, and contact center solutions.
  • Experience with communications protocols and APIs such as WebRTC and SIP.
  • Hands-on scripting or coding experience with Python, Java, C#, .NET, or Node.js.
  • Strong communication and presentation skills, with comfort speaking to executives, IT management, and customers.
  • API integration experience.
  • Strong troubleshooting and debugging skills.
  • Experience with CloudFormation, contact flow design, Lambda integration, Lex integration, and call center routing.
  • Knowledge of automation tools and frameworks such as Jenkins, GitLab CI/CD, and CodeDeploy.
  • Contact center architecture knowledge.
  • Experience in technology/software sales, pre-sales, or consulting.
  • Advanced knowledge of AWS services and cloud architecture.
  • Salesforce knowledge, including familiarity with Salesforce Service Cloud.
  • Experience with other contact center platforms such as Genesys, Cisco, Avaya, or Twilio, preferred.
  • Experience with Workforce Management solutions.
  • Experience working with outbound dialers and campaign management.
  • Knowledge of Agile and Scrum development methodologies.
  • AWS Cloud Practitioner Certification.
  • AWS Developer Associate Certification or Professional.
  • AWS Solution Architect Certification or Professional.
  • Salesforce Certified Administrator.

Benefits

  • Remote and in-person work options, including remote opportunities.
  • Flexible work culture focused on trust and work-life balance.
  • Travel opportunities of up to 25% for certain roles.
  • Collaborative culture with regular town halls and company meetings.
  • Regular team celebrations and social events.
  • Competitive annual salary range of $87,400 to $266,300 USD depending on location and experience.

Interested in this position?

Apply directly on the company website

Apply Now

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