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AWS Solution Architect

4 months, 1 week ago
United States
Full-time
Lead
Cloud Engineer
DevOps and Infrastructure
Agile AWS C# Cisco CloudFormation Generative AI Java Jenkins .NET Node.js Python Salesforce Scrum Twilio WebRTC
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NeuraFlash

NeuraFlash

NeuraFlash specializes in providing custom AI business solutions by integrating Salesforce's Success Platform with artificial intelligence and machine learning, enhancing customer experiences through consulting, UX design, and implementation services a...

IT Services
251-1K
Founded 2016
View All Jobs 33

Description

  • Ensure customer success in building and launching Amazon Connect solutions.
  • Conduct technology assessments and audits to evaluate the business case for moving to the AWS Connect CCaaS platform.
  • Facilitate business process reviews to identify customer requirements and existing processes.
  • Educate customers on AWS value and participate in architectural discussions to design deployable cloud solutions.
  • Lead discovery sessions, build project ROI cases, and present delivery estimates.
  • Translate customer requirements into contact center designs using best practices and AWS services.
  • Oversee and mentor technical teams to deliver solutions on time, on budget, and to quality standards.
  • Serve as a liaison between technical teams and business stakeholders, managing expectations and priorities.
  • Drive best-practice contact center design across solution delivery.
  • Manage project and customer communications, including end-user training and documentation.
  • Lead vision and strategy discussions with contact center and customer service leadership.

Requirements

  • Customer-facing contact center experience.
  • Experience building integrations across WFM, CRM, and contact center solutions.
  • Experience with communications protocols and APIs such as WebRTC and SIP.
  • Hands-on scripting or coding experience with Python, Java, C#, .NET, or Node.js.
  • Strong communication and presentation skills with comfort speaking to executives, IT management, and customers.
  • API integration experience.
  • Strong troubleshooting and debugging skills.
  • Experience with CloudFormation, Contact Flow Design, Lambda integration, Lex integration, and call center routing.
  • Knowledge of automation tools and frameworks such as Jenkins, GitLab CI/CD, and CodeDeploy.
  • Contact center architecture knowledge.
  • Experience in technology/software sales, pre-sales, or consulting.
  • Advanced knowledge of AWS services and cloud architecture.
  • Salesforce knowledge and familiarity with Salesforce Service Cloud.
  • Experience with other contact center platforms such as Genesys, Cisco, Avaya, or Twilio.
  • Experience with Workforce Management solutions.
  • Experience working with outbound dialers and campaign management.
  • Knowledge of Agile and Scrum methodologies.
  • AWS Cloud Practitioner Certification.
  • AWS Developer Associate Certification or Professional preferred.
  • AWS Solution Architect Certification or Professional preferred.
  • Salesforce Certified Administrator preferred.

Benefits

  • Remote and in-person work options, including a distributed team environment.
  • Flexible work culture that supports personal obligations and nontraditional schedules.
  • Travel opportunities for certain roles, with up to 25% anticipated travel.
  • Collaborative culture with executive town halls and company meetings.
  • Fun team events and celebrations throughout the year.
  • Competitive salary range from $87,400 to $266,300 USD depending on location and experience.
  • Equal employment opportunity and affirmative action commitment.

Interested in this position?

Apply directly on the company website

Apply Now

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