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AWS Solution Architect

4 months, 4 weeks ago
Canada
Lead
Implementation Consultant
DevOps and Infrastructure
Agile AWS C# Cisco CloudFormation Generative AI Java Jenkins .NET Node.js Python Salesforce Scrum Twilio WebRTC
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NeuraFlash

NeuraFlash

NeuraFlash specializes in providing custom AI business solutions by integrating Salesforce's Success Platform with artificial intelligence and machine learning, enhancing customer experiences through consulting, UX design, and implementation services a...

IT Services
251-1K
Founded 2016
View All Jobs 33

Description

  • Ensure customer success in building and launching Amazon Connect solutions.
  • Conduct technology assessments and audits to evaluate movement to the AWS Connect CCaaS platform from an ROI and outcomes perspective.
  • Facilitate business process reviews to identify customer requirements and existing processes.
  • Educate customers on AWS value and participate in architectural discussions to support successful cloud deployments.
  • Lead customer discovery sessions, build ROI cases, and deliver presentations and delivery estimates.
  • Translate customer requirements into contact center designs using AWS best practices and services.
  • Oversee and mentor technical teams to deliver solutions on time, on budget, and to required quality standards.
  • Act as a liaison between technical teams and business stakeholders, communicating priorities and expectations clearly.
  • Drive best-practice contact center design throughout solution delivery.
  • Manage project and customer communications, including end-user training and documentation.
  • Lead vision and strategy discussions with contact center and customer service leadership.

Requirements

  • Customer-facing contact center experience.
  • Experience building integrations across WFM, CRM, and contact center solutions.
  • Experience with communications protocols and APIs such as WebRTC and SIP.
  • Hands-on scripting or coding experience with Python, Java, C#, .NET, or Node.js.
  • Strong communication and presentation skills with comfort speaking to executives, IT management, and customers.
  • API integration experience.
  • Strong troubleshooting and debugging skills.
  • Experience with CloudFormation, Contact Flow design, Lambda integration, Lex integration, and call center routing.
  • Knowledge of automation tools and frameworks such as Jenkins, GitLab CI/CD, and CodeDeploy.
  • Contact center architecture knowledge.
  • Experience in technology/software sales, pre-sales, or consulting.
  • Advanced knowledge of AWS services and cloud architecture.
  • Salesforce knowledge and familiarity with Salesforce Service Cloud.
  • Knowledge of other contact center platforms such as Genesys, Cisco, Avaya, or Twilio.
  • Experience with Workforce Management solutions.
  • Experience with outbound dialers and campaign management.
  • Knowledge of Agile and Scrum methodologies.
  • AWS Cloud Practitioner Certification.
  • AWS Developer Associate Certification or Professional certification.
  • AWS Solutions Architect Certification or Professional certification.
  • Salesforce Certified Administrator certification.

Benefits

  • Remote and in-person work options, including remote roles and regional hubs.
  • Up to 25% travel for certain roles.
  • Flexible work culture that values outcomes over strict hours.
  • Collaborative environment with executive town halls and company meetings.
  • Regular team celebrations and a fun team culture.

Interested in this position?

Apply directly on the company website

Apply Now

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