Associate Data‑Focused Technical Account Manager (Remote - Mexico Only)

5 hours, 47 minutes ago
Full-time
Senior
Data Science and Analytics
Varicent

Varicent

Varicent provides industry-leading incentive compensation and sales performance management solutions to help businesses increase sales efficiency and effectiveness.

Professional Services
251-1K
Founded 2003
$35M raised

Description

  • Support the primary Technical Account Manager in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
  • Coach users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
  • Review new features, fixes, and release notes to assess their impact on customer environments.
  • Configure Varicent solutions based on documented customer requirements under guidance from the senior TAM.
  • Prepare and share monthly performance, utilization, and support-related metric summaries.
  • Analyze solution usage and data patterns to identify issues and opportunities for optimization.
  • Implement proactive maintenance actions and solution improvements.
  • Collaborate with TAMs and internal teams to troubleshoot errors, investigate defects, and support solution optimization.
  • Identify customer value opportunities and support upsell, cross-sell, and expansion conversations.
  • Maintain reusable objects and contribute to planning, estimation, documentation, and change management efforts.

Requirements

  • At least 5 years of experience in IT consulting or enterprise software implementation.
  • Advanced SQL is mandatory.
  • Prior experience with query-based languages and relational databases.
  • Strong experience with SQL data manipulation and Microsoft Excel.
  • Basic knowledge of system configurations, data models, and data integration best-practice concepts.
  • Understanding of the Sales Performance Management domain is preferred.
  • Hands-on experience with Varicent software products, including administering, implementing, or supporting, is strongly preferred.
  • Ability to work alongside Technical Account Managers within a customer success environment.
  • Ability to support onboarding, training, and gradual progression to independent TAM responsibilities over time.

Benefits

  • Opportunity to work for a market-leading SaaS company recognized by Forrester, Gartner, Ventana Research, and G2.
  • Work with a diverse portfolio of global customers and industry leaders.
  • Collaborative, innovative team environment.
  • Supportive environment focused on professional growth and development.
  • Equal opportunity employer commitment and recruitment accommodation support.

Interested in this position?

Apply directly on the company website

Apply Now

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