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Amazon Connect Automation Consultant, Quality Assurance

2 weeks ago
India
Full-time
Lead
QA Engineer
Software Development
AWS CI/CD Cisco CloudFormation DynamoDB Generative AI Jenkins JIRA JMeter Postman Salesforce SQL Twilio WebRTC
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NeuraFlash

NeuraFlash

NeuraFlash specializes in providing custom AI business solutions by integrating Salesforce's Success Platform with artificial intelligence and machine learning, enhancing customer experiences through consulting, UX design, and implementation services a...

IT Services
251-1K
Founded 2016
View All Jobs 84

Description

  • Design and execute test plans for Amazon Connect contact flows, including DTMF/ASR and automated flow validation.
  • Test CloudFormation stacks, Lambda integrations, Amazon Lex bots, routing rules, outbound dialers, and campaign management pipelines.
  • Validate omni-channel routing across voice, chat, SMS, and email, including CCP, agent states, and escalation scenarios.
  • Test voice user interfaces and conversational flows for IVR and text-based bots across channels such as web, Facebook Messenger, and WhatsApp.
  • Test Agentic AI and NLU systems from AWS and Salesforce, including Agentforce, Bedrock, Amazon Lex, and Google DialogFlow.
  • Validate API integrations across Amazon Connect, Salesforce Service Cloud, and WFM platforms using Postman.
  • Test communications protocols such as WebRTC and SIP and support test environment setup across AWS services.
  • Define load and performance test scope, then plan, script, execute, and analyze performance tests.
  • Develop and maintain automated test frameworks and CI/CD pipelines for continuous validation of Amazon Connect deployments.
  • Generate reports from Amazon Connect metrics and Contact Lens, lead SIT and UAT coordination, and manage defects with stakeholders.

Requirements

  • Deep expertise in Amazon Connect testing and contact center QA.
  • Experience with automated IVR validation and conversational AI solutions.
  • Experience with load and performance testing using JMeter, LoadRunner, or NeoLoad.
  • Deep scripting expertise with VUGen, Analysis, and Controller modules.
  • Experience developing automated test frameworks and CI/CD pipelines with Jenkins, GitLab CI/CD, or CodeDeploy.
  • SQL and AWS cloud platform knowledge.
  • Experience with Bespoken, Operata, Cyara, Hammer, or similar IVR automation tools.
  • Proficiency with JIRA, qTest/QMetry, Postman, CloudWatch, Lucid, and softphone clients.
  • Cross-platform contact center product knowledge such as Genesys, Cisco, Avaya, or Twilio.
  • Experience with AWS and Salesforce conversational platforms such as Agentforce, Bedrock, Amazon Lex, or Google DialogFlow.

Benefits

  • Remote and in-person work options, including a distributed team with many remote employees.
  • Up to 25% travel for certain roles.
  • Flexible work culture that values outcomes over rigid hours.
  • Collaborative environment with executive town halls and company meetings.
  • Opportunities to celebrate team wins and participate in a fun, supportive culture.

Interested in this position?

Apply directly on the company website

Apply Now

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