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People Operations Specialist

3 weeks, 6 days ago
India
Full-time
Mid Level
People Operations
HR and Recruiting
Apply Now
Netomi

Netomi

Netomi is an AI-first customer service platform revolutionizing customer support with industry-leading resolution rates and multilingual support.

IT Services
51-250
Founded 2015
$52M raised
View All Jobs 27

Description

  • Manage end-to-end onboarding and offboarding processes, including a smooth new hire experience from offer acceptance through onboarding.
  • Maintain accurate employee records, HR documentation, and employee data in the HRIS.
  • Coordinate employee confirmations, promotions, transfers, exits, and exit interviews.
  • Support payroll operations by coordinating attendance, leave, reimbursements, and employee changes.
  • Administer employee benefits, insurance, wellness programs, and employee HR queries.
  • Coordinate performance review cycles, goal-setting, development plans, and appraisal or promotion cycles.
  • Prepare HR dashboards, analytics, and people metrics reports, including headcount, attrition, retention, diversity, engagement, and learning completion.
  • Coordinate learning and development programs, including orientation, training calendars, leadership development, and compliance training tracking.
  • Plan and execute employee engagement, recognition, wellness, culture-building, and company events.
  • Support HR compliance, policy rollouts, audits, and maintenance of employee files and process documentation.

Requirements

  • Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
  • 3–6 years of experience in People Operations, HR Operations, or Human Resources.
  • Experience with HRIS and performance management systems, such as Lattice.
  • Exposure to Learning & Development programs is preferred.
  • Strong knowledge of HR best practices and employment laws.
  • Experience working in a fast-paced technology or startup environment is preferred.
  • Strong communication and interpersonal skills.
  • Excellent organizational and project management abilities.
  • High attention to detail and a confidentiality-minded, professional approach.
  • Analytical mindset with proficiency in Excel and reporting.
  • Problem-solving, stakeholder management, and the ability to manage multiple priorities.
  • Process improvement mindset and a customer-centric approach to employee experience.

Benefits

  • Opportunity to shape the employee experience in a fast-growing AI company.
  • Exposure to global HR operations and cross-functional collaboration.
  • Ownership of impactful people programs and initiatives.
  • Career growth into Senior People Operations, People Operations Manager, or HR Business Partner roles.

Interested in this position?

Apply directly on the company website

Apply Now

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