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Head of People Operations

2 months, 2 weeks ago
United States
Full-time
Lead
People Operations
HR and Recruiting
Apply Now
ChowNow

ChowNow

ChowNow is a leading online ordering platform that supports local restaurants by offering 100% commission-free services. They provide branded mobile apps, Facebook ordering, and web ordering to help restaurants retain customer relationships and maximiz...

Hotels, Restaurants & Leisure
251-1K
Founded 2011
$18M raised
View All Jobs 11

Description

  • Serve as the primary strategic People partner to the CEO and executive leadership team.
  • Lead organizational design initiatives, including team structure, role clarity, spans and layers, and organizational effectiveness.
  • Develop and execute workforce planning strategies aligned with business priorities and growth plans.
  • Drive performance management, succession planning, and talent review processes.
  • Oversee executive recruiting strategy and partner with leaders on critical hiring decisions and talent assessment.
  • Coach leaders through organizational change, employee relations, leadership challenges, and team effectiveness.
  • Design and implement leadership development and manager capability programs.
  • Use people analytics and business data to identify risks and measure the effectiveness of people programs.
  • Evaluate and improve People processes, systems, and operating models for greater efficiency and scalability.
  • Provide leadership and development for the People team while ensuring operational excellence across HR, Talent Acquisition, Total Rewards, Compliance, and Employee Experience.

Requirements

  • 10+ years of progressive Human Resources leadership experience, including leading the People function for a growing organization.
  • Experience overseeing Human Resources, Talent Acquisition, and Learning & Development functions.
  • Demonstrated success partnering with CEOs and executive leadership teams on organizational strategy.
  • Deep expertise in organizational design, workforce planning, succession planning, and performance management.
  • Strong executive coaching and leadership development experience.
  • Experience leading organizational change, restructures, and scaling organizations through periods of growth or transformation.
  • Strong knowledge of employment law and HR best practices.
  • Experience building and improving people processes using data and metrics.
  • Excellent communication, influence, and stakeholder management skills.
  • Advanced HR certification such as SPHR or SHRM-SCP is preferred.
  • Experience supporting employees in Canada, with knowledge of provincial employment laws, especially British Columbia and Ontario, is a bonus.
  • Remote role based in the United States, with preference for candidates in the Los Angeles area.

Benefits

  • Estimated base salary of $197,000-$245,000, depending on candidate experience and location.
  • Eligible for a performance bonus program based on company performance.
  • Ongoing training and growth opportunities.
  • Medical, dental, and vision coverage.
  • Mental health coverage and wellness support programs.
  • Unlimited paid vacation.
  • 7 weeks of baby bonding time and 8 weeks of paid pregnancy leave.
  • 401(k) matching.
  • Student loan assistance or continuing education reimbursement.
  • Employee stock incentive plan.
  • Pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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