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Project Manager - Salesforce Field Service Implementation

11 hours, 7 minutes ago
Colombia, Venezuela
Full-time
Senior
Project Manager
Project and Program Management
Agile Asana CRM ERP JIRA Salesforce
Apply Now
NeoWork

NeoWork

NeoWork provides offshoring, nearshoring, and outsourcing solutions to help businesses hire top global talent and enhance their operational capabilities across various fields, including software engineering, data science, and support services.

Professional Services
51-250
Founded 2017
View All Jobs 43

Description

  • Own the Salesforce Field Service implementation roadmap, including milestones, owners, dependencies, and deliverables.
  • Manage project scope, schedule, resources, risks, and issues to deliver on time and on budget.
  • Coordinate across Novaspect’s internal team, technical resources, and external vendor partners.
  • Manage scope changes and change requests, including documentation and stakeholder sign-off.
  • Track timeline and resource allocation, escalate blockers early, and maintain delivery quality across multiple workstreams.
  • Define, document, and manage functional requirements with business and technical stakeholders.
  • Write functional specifications and user stories for scheduling, dispatch, work order, and mobile workflows.
  • Serve as the primary liaison between field operations, technical teams, and executive sponsors.
  • Own UAT planning and coordination, including test coverage for relevant field service scenarios.
  • Lead defect triage, post-go-live stabilization, adoption monitoring, and post-implementation review.
  • Plan and execute change management and end-user training for field technicians and dispatchers.
  • Support additional internal projects as directed by the VP of Technology.

Requirements

  • 5+ years of experience managing technology implementations such as ERP, CRM, field service platforms, or equivalent enterprise systems.
  • Proven experience with Salesforce Field Service or other field service management platforms, strongly preferred.
  • Demonstrated experience owning UAT coordination, defect triage, and post-go-live stabilization.
  • Experience writing functional specifications and user stories in collaboration with business stakeholders.
  • Strong change management and end-user adoption experience, especially with field-facing or operational user groups.
  • Track record managing cross-functional teams and external vendors with minimal oversight.
  • Experience with Agile, Waterfall, or hybrid project methodologies.
  • Exceptional stakeholder communication and executive-level reporting skills.
  • Knowledge of Salesforce Field Service concepts such as scheduling engine, work orders, dispatch console, and mobile app; hands-on configuration is not required.
  • Bachelor’s degree in business, information systems, computer science, or a related field, or equivalent experience.
  • PMP, PMI-ACP, or ScrumMaster certification preferred.
  • Salesforce certification, such as Salesforce Field Service Consultant, is a plus but not required.
  • Fluent English, written and verbal.
  • Comfort working across time zones with US-based teams.

Benefits

  • Health insurance for contractors.
  • Holiday extra pay.
  • Work hours generally aligned with standard US business hours, with some flexibility depending on client needs.
  • Mental health days to support well-being.
  • Performance-based incentives in addition to base salary.
  • Annual review and appraisal process.
  • Opportunities for professional growth and advancement within the company.
  • Salary range of $2,800 to $3,300 based on experience.

Interested in this position?

Apply directly on the company website

Apply Now

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