Technical Enablement Program Manager, Field Engineering

3 weeks, 2 days ago
Full-time
Senior
Project and Program Management
Neo4j

Neo4j

Neo4j is the world's leading graph database management system, empowering organizations to build intelligent applications for fraud detection, real-time recommendations, and network security at scale.

IT Services
251-1K
Founded 2007
$582M raised

Description

  • Design, execute, and continuously improve technical enablement programs across the Field Engineering organization.
  • Own the development of onboarding, hands-on workshops and labs, virtual training, and certification tracks.
  • Translate technical curriculum into sequenced program flows with prerequisites, assessments, and progression paths.
  • Manage the enablement calendar, program launches, iterations, and content refreshes.
  • Lead onboarding for new field engineering hires and support their customer-facing ramp-up.
  • Maintain a continuous learning roadmap to keep technical audiences current on product updates, architectural patterns, and best practices.
  • Create and curate enablement assets such as labs, guides, and playbooks with SMEs and Graph Academy.
  • Partner with field engineering, Graph Academy, product, and engineering teams to assess needs and align priorities.
  • Define, track, and report on program KPIs, dashboards, and business impact metrics.
  • Facilitate or co-facilitate training sessions, workshops, and lab walkthroughs while ensuring curriculum quality and technical accuracy.

Requirements

  • 7+ years of experience in technical enablement, technical training, curriculum development, or a related role.
  • Experience designing, launching, and iterating multi-persona technical enablement programs.
  • Strong program and project management skills with the ability to manage multiple overlapping initiatives.
  • Excellent facilitation, presentation, coaching, and written communication skills.
  • Proven stakeholder management experience working with senior leaders, SMEs, and cross-functional teams.
  • Experience with learning management systems, authoring/training tools, content repositories, knowledge bases, and tools such as Confluence or SharePoint.
  • Data-driven mindset with comfort defining metrics, dashboards, and insights.
  • Hands-on, high-initiative, ownership-oriented approach to execution.
  • Experience managing certification, accreditation, or assessment programs is a strong plus.
  • Previous field experience in solutions engineering, presales, professional services, or consulting is highly desirable.
  • Experience with adult learning theory, instructional design, and technical pedagogy best practices.
  • Remote role with a preference for candidates based in the Eastern Time Zone.

Benefits

  • Annual base salary range of $120,000 to $150,000 USD.
  • Eligible for a stock option grant.
  • Certain roles are eligible for an annual bonus.
  • Medical, dental, and vision benefits.
  • 401(k) plan.
  • Paid time off.
  • Certain leaves of absence.
  • Remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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