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Staff, Program Manager(CoupangEats Engineering)

4 hours, 56 minutes ago
South Korea
Full-time
Lead
Program Manager
Project and Program Management
Agile Confluence JIRA
Apply Now
Coupang

Coupang

Coupang is a leading e-commerce company disrupting the industry with innovative services and a customer-centric approach.

Internet Software & Services
1K-5K
Founded 2010
View All Jobs 37

Description

  • Lead end-to-end delivery of strategic projects and programs from planning through execution and completion.
  • Define, implement, and continuously improve project and program management frameworks, standards, and best practices.
  • Manage SLAs, review performance against SLOs, and track corrective actions for breaches.
  • Operate severity-based incident escalation processes and coordinate internal and external communications.
  • Support process improvement, documentation, and operational efficiency using collaboration and visualization tools.
  • Maintain vendor inventory, vendor tiering, and standard operating artifacts.
  • Manage portfolio-level risks, dependencies, and project status across multiple initiatives.
  • Facilitate alignment and decision-making across Engineering, Product, Operations, Security, Legal, Finance, and other stakeholders.
  • Build reporting and governance routines for leadership visibility into project and program progress.
  • Support service stability and operational readiness during major incidents.

Requirements

  • Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience.
  • 7+ years of experience in Program Management, Project Management, PMO, or related roles within technology-driven organizations.
  • Strong understanding of project and program management methodologies, frameworks, and best practices.
  • Experience managing complex cross-functional initiatives involving multiple stakeholder groups.
  • Proficiency with project management and collaboration tools such as Jira and Confluence.
  • Excellent communication, organizational, and stakeholder management skills.
  • Fluent Korean and business-level English communication skills.
  • Experience in e-commerce, game, tech, or hyper-growth environments, or hands-on third-party security/risk work preferred.
  • Experience using AI/automation tools such as Windsurf or ChatGPT to streamline reporting, documentation, and workflows preferred.
  • Certifications such as PMP, PgMP, PMI-ACP, CSM, or SAFe preferred.

Benefits

  • Full-time regular position.
  • 12-week probation period, with the possibility of being skipped, shortened, or extended based on business needs.
  • Preferential consideration for eligible employment-protection candidates under applicable law.
  • Application and hiring document privacy protections under Coupang's privacy notice.
  • Job title and scope may be adjusted based on the candidate's overall experience before the offer is finalized.

Interested in this position?

Apply directly on the company website

Apply Now

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